Hospitality Maintenance Engineer for Guest Experience

innisfree; Fort Walton Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Innisfree Hotels is seeking a Maintenance Engineer to maintain hotel equipment, install new systems, conduct routine maintenance, and troubleshoot faults on site at the Holiday Inn Resort FWB.

You will also train staff on equipment operation, ensure compliance with safety codes, and respond to guest needs with a proactive, hospitality-forward approach.

This role rewards a customer-service mindset, independence, and meticulous attention to detail in a fast-paced resort setting.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Able to work independently with minimal supervision.
• Excellent customer service skills.
• Ability to read, write, and speak English to communicate with guests and team members.
• Strong attention to detail and ability to multi-task.
• Must be a team player.

Responsibilities

• Maintain a friendly, service-oriented demeanor with guests and employees.
• Promote a positive work environment by calmly resolving conflicts.
• Patrol interior and perimeter to identify potential safety risks.
• Maintain order and respond to emergencies calmly and effectively.
• Inspect equipment, troubleshoot malfunctions, and perform routine maintenance.
• Service and replace old or faulty equipment; install new machines.
• Provide technical support and training on new equipment.
• Ensure compliance with applicable laws and codes.
• Monitor life safety systems and report shift information.
• Assist guests with door lock and in-room safe issues.
• Respond to guest complaints and develop effective solutions.

Skills

Customer service

Attention to detail

Multi-tasking

Teamwork

English communication

Education

High school diploma or equivalent

Job description

Innisfree Hotels is seeking a Maintenance Engineer to maintain hotel equipment, install new systems, conduct routine maintenance, and troubleshoot faults on site at the Holiday Inn Resort FWB.

You will also train staff on equipment operation, ensure compliance with safety codes, and respond to guest needs with a proactive, hospitality-forward approach.

This role rewards a customer-service mindset, independence, and meticulous attention to detail in a fast-paced resort setting.