Maintenance Engineer

Nokia; Coppell (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Nokia is seeking a Maintenance Engineer to join their Applied Research & Development teams in Coppell, Texas. The role involves troubleshooting BTS system issues, collaborating with diverse teams, and improving customer experiences with cutting-edge technology. Ideal candidates have strong analytical skills and relevant degrees, contributing to innovative solutions in a dynamic environment.

Benefits

Corporate Retirement Savings Plan

Health and dental benefits

Tuition Assistance Plan

Qualifications

• Degree in Management, Engineering or equivalent.
• Experience in building and testing BTS configurations.
• Strong analytical skills and RF competence.

Responsibilities

• Resolve customer-raised problems and troubleshoot escalated ME/TOP tickets.
• Investigate customer problems at system level and identify root causes.
• Replicate customer-reported problems and document findings.

Skills

Analytical problem-solving

Communication skills

Teamwork

Education

Bachelor's/Master's Degree in Management, Engineering, Computer Science

Tools

RF log analysis

BTS configurations

Job description

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Job Description

Nokia is seeking talented individuals to join our Applied Research & Development and Software teams. AR focuses on solving complex problems through multi-disciplinary design, development, and implementation of hardware, software, and systems, while SWA specializes in defining, specifying, and allocating requirements from various sources, translating them into technical specifications, and developing software solutions. We offer a challenging and rewarding environment where you can contribute to the advancement of cutting-edge technologies and contribute to the development of innovative products and services.

Job Description

Nokia is seeking talented individuals to join our Applied Research & Development and Software teams. AR focuses on solving complex problems through multi-disciplinary design, development, and implementation of hardware, software, and systems, while SWA specializes in defining, specifying, and allocating requirements from various sources, translating them into technical specifications, and developing software solutions. We offer a challenging and rewarding environment where you can contribute to the advancement of cutting-edge technologies and contribute to the development of innovative products and services.

How You Will Contribute And What You Will Learn

As an RL1 Maintenance Engineer, you will resolve customer-raised problems and troubleshoot escalated ME/TOP tickets quickly and efficiently. You will receive team support to become a true RL1 expert in the BTS system area.

As part of the RL1 Maintenance Engineering team, you will:

• Be a team member of the RL1 maintenance team who are responsible for troubleshooting customer problems in the BTS system.
• Investigate customer problems at system level, identify root causes, and transfer Pronto tickets to relevant teams (SW, HW, production, repair) for further investigation. Provide guidance to customers on avoiding installation/commissioning issues.
• Replicate customer-reported problems in lab, plan and execute tests, and document findings in a report.
• Investigate problems on customer BTS site and present investigation status reports to customers.
• Assist in RL1 pre-investigation to identify the appropriate RL1 R&D group (SW or HW) for further investigation.
• Contribute to task force projects or participate in task force teams for ME (Management Escalation) and TOP RF problem tickets
• Be able to travel up to 20% of the time.
  
  

Key Skills And Experience

You have:

• Bachelor's/Master's Degree in Management, Engineering, Computer Science or equivalent education
• Experience in building and testing BTS configurations in the lab
• RF competence in SW/HW/System areas
• Strong analytical customer problem-solving skills, with a focus on identifying root causes
• Proven ability to write clear and concise technical documentation
• RF log analysis experience
• Knowledge of MN RF FM process
• Excellent communication skills (both written and spoken) in English
• Prioritization skills to work with the most critical issues
• Proactive work ethic and strong interpersonal and teamwork skills
• Result-oriented and able to manage multiple tasks effectively
• Responsible, committed, and well-organized team player
• Ability to work under pressure and make sound decisions
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program
  
  

The above benefits exclude students. Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

About The Team

In Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting and Telecommunications

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