Maintenance Engineer

Nokia; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Nokia is seeking an RL1 Maintenance Engineer to join their team in Dallas. In this role, you will troubleshoot customer issues related to BTS systems and work collaboratively to resolve escalated problems. Ideal candidates have a Bachelor's/Master's degree in a relevant field and strong skills in RF competence, problem-solving, and communication. You will be part of a dynamic team working at the forefront of technology solutions.

Qualifications

• Experience in building and testing BTS configurations.
• RF competence in SW/HW/System areas.
• Ability to write clear and concise technical documentation.

Responsibilities

• Troubleshoot customer-raised problems related to BTS systems.
• Replicate and investigate customer-reported problems in the lab.
• Provide status reports on investigations to customers.

Skills

Analytical problem-solving

Communication skills

Prioritization

Proactive work ethic

Interpersonal skills

Result-oriented approach

Education

Bachelor's/Master's Degree in Management, Engineering, Computer Science

Tools

RF log analysis

Job description

Nokia is seeking talented individuals to join our Applied Research & Development and Software teams. AR focuses on solving complex problems through multi-disciplinary design, development, and implementation of hardware, software, and systems, while SWA specializes in defining, specifying, and allocating requirements from various sources, translating them into technical specifications, and developing software solutions. We offer a challenging and rewarding environment where you can contribute to the advancement of cutting-edge technologies and contribute to the development of innovative products and services.

Qualifications

You have:

• Bachelor's/Master's Degree in Management, Engineering, Computer Science or equivalent education
• Experience in building and testing BTS configurations in the lab
• RF competence in SW/HW/System areas
• Strong analytical customer problem-solving skills, with a focus on identifying root causes
• Proven ability to write clear and concise technical documentation
• RF log analysis experience
• Knowledge of MN RF FM process
• Excellent communication skills (both written and spoken) in English
• Prioritization skills to work with the most critical issues
• Proactive work ethic and strong interpersonal and teamwork skills
• Result-oriented and able to manage multiple tasks effectively
• Responsible, committed, and well-organized team player
• Ability to work under pressure and make sound decisions
  

Responsibilities

As an RL1 Maintenance Engineer, you will resolve customer-raised problems and troubleshoot escalated ME/TOP tickets quickly and efficiently. You will receive team support to become a true RL1 expert in the BTS system area.

As part of the RL1 Maintenance Engineering team, you will:

• Be a team member of the RL1 maintenance team who are responsible for troubleshooting customer problems in the BTS system.
• Investigate customer problems at system level, identify root causes, and transfer Pronto tickets to relevant teams (SW, HW, production, repair) for further investigation. Provide guidance to customers on avoiding installation/commissioning issues.
• Replicate customer-reported problems in lab, plan and execute tests, and document findings in a report.
• Investigate problems on customer BTS site and present investigation status reports to customers.
• Assist in RL1 pre-investigation to identify the appropriate RL1 R&D group (SW or HW) for further investigation.
• Contribute to task force projects or participate in task force teams for ME (Management Escalation) and TOP RF problem tickets
• Be able to travel up to 20% of the time.