Maintenance Dispatcher: Orchestrate Techs & Timely Repairs

CCentral; Syracuse (KS); Hybrid; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Global paid parental leave

Telemedicine

Mental wellness support

Zusammenfassung

Restaurant Brands International Inc. is seeking a Maintenance Coordinator to handle restaurant upkeep requests, create service tickets in the CMMS, and dispatch technicians or contractors.

You will maintain records, track dispatches, and prepare weekly status reports, ensuring timely repairs and clear communication with operations teams. The role requires 2+ years in a related admin/dispatch environment and strong Microsoft Office skills.

Qualifikationen

• 2+ years of restaurant, retail, dispatch, or related administrative experience.
• Strong experience with Microsoft Office, especially Excel.
• Strong analytical, organizational, and problem-solving skills.
• Bi-lingual preferred.

Aufgaben

• Receive and handle maintenance requests from restaurant operations and field teams.
• Create service tickets in the CMMS (Computerized Maintenance Management System).
• Dispatch service technicians and/or third-party contractors as needed.
• Update the maintenance system and follow up frequently until repairs are completed.
• Facilitate communication between restaurant teams, maintenance staff, technicians, contractors, and other stakeholders.
• Conduct daily review meetings with the Sr. Maintenance Coordinator to discuss exceptions, open issues, and required resolutions.
• Confer with the Sr. Maintenance Coordinator and/or customers to resolve problems and service requests.
• Log all service calls, maintenance calls, and work order requests.
• Maintain files for standing work orders, service records, and related documents.
• Assist in compiling weekly reports on service technician and contractor dispatch status, including open and closed dispatches.
• Log and/or monitor service dispatches, including travel, mileage, and labor where applicable.
• Track bulk inventory or site-specific repair materials used by service technicians when needed.
• Prepare daily work schedules for service technicians as requested by district or field leaders.
• Follow up with vendors regarding supplies and materials needed to complete repairs.
• Work with the Sr. Maintenance Coordinator to solicit and submit third-party contractors as needed.
• Support preventive maintenance dispatching and completion activities.
• Perform related administrative and coordination tasks as assigned.

Kenntnisse

Analytical

Organizational

Problem-solving

Tools

Microsoft Office

Excel

Jobbeschreibung

Restaurant Brands International Inc. is seeking a Maintenance Coordinator to handle restaurant upkeep requests, create service tickets in the CMMS, and dispatch technicians or contractors.

You will maintain records, track dispatches, and prepare weekly status reports, ensuring timely repairs and clear communication with operations teams. The role requires 2+ years in a related admin/dispatch environment and strong Microsoft Office skills.