Maintenance Director

CWS Apartment Homes; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Rent discounts

Medical, dental, vision plans

401(k) with company match

Paid time off and holidays

Life and disability insurance

Tuition reimbursement

Pet insurance

Fitness Bucks program

Job summary

CWS Apartment Homes is seeking a Maintenance Director to lead a maintenance team across our communities, ensuring high-quality upkeep and resident satisfaction. You will manage make-readies, preventive maintenance, and safety programs while coordinating with residents, vendors, and leadership.

The ideal candidate has strong supervisory skills, experience with electrical, plumbing, carpentry, and HVAC, and a proven ability to manage budgets and schedules.

Qualifications

• High school diploma or GED is required.
• EPA, HVAC I & II, CPO certifications are required.
• 2–4 years experience in apartment maintenance or related trade.
• Valid driver’s license and auto insurance required.
• Own a basic set of hand tools.
• Able to read service requests and communicate in English.

Responsibilities

• Lead maintenance team members.
• Prepare make-ready apartments.
• Complete service requests.
• Maintain inventory and shop organization.
• Lead preventative maintenance program.
• Participate in resident satisfaction programs.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Lead and participate in the CWS Risk Management and Safety Programs.

Skills

Leadership

Quality control

Budget management

Team coaching

Communication

Supervisory experience

Education

High school diploma or GED

EPA, HVAC I & II, CPO certifications

Tools

Yardi software

Microsoft Office

Job description

What’s Your Purpose? What You Will Do As a Maintenance Director, you will effectively lead a maintenance team and actively participate in the maintenance of the physical condition of the entire community while promoting resident satisfaction.

The ideal candidate should possess the following:

• Leadership: You will facilitate a high performing team through frequent communication and coaching of diverse skillsets to ensure property success.
• Quality Control: You will provide feedback to the team on their work, and aren’t afraid to roll up your sleeves to help with work orders and projects.
• Expense Management: You will review and analyze the property budget to ensure expenses are maintained within guidelines.
• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.

What Your Day Consists Of

• Lead maintenance team members
• Embrace, engage, motivate and train team members
• Prepare make-ready apartments
• Complete service requests
• Maintain inventory and shop organization
• Perform common area maintenance
• Lead preventative maintenance program
• Participate in resident satisfaction programs
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Lead and participate in the CWS Risk Management and Safety Programs

What You Bring To Us

• High school diploma or GED (required)
• Yardi software experience (preferred)
• Microsoft Office and Outlook software experience (required)
• EPA, HVAC I & II, CPO and local certifications (required)
• Minimum 2- 4 years previous full-time work experience in apartment maintenance, or a trade that requires extensive knowledge of electricity, plumbing, carpentry, painting, and HVAC (required)
• Possess a valid driver’s license and current automobile insurance (required)
• Own a basic set of hand tools (required)
• Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English
• Basic computer skills
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Possess supervisory/managerial skills
• Able to perform work responsibilities at locations other than “home” property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities
• Able to respond to emergency calls outside of normal business hours while setting the expectations for on-call rotations with team

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees. We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases. You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.

Work Environment: Work is performed in both office and field environments within residential apartment communities. Position may involve exposure to outdoor weather conditions, maintenance shops, construction areas, mechanical equipment, noise, dust, chemicals, and other conditions associated with maintenance operations.

Physical Requirements: Requires frequent walking of apartment communities, including climbing stairs and accessing maintenance, mechanical, and outdoor areas. Position involves standing, bending, reaching, and occasional lifting of equipment or materials up to 50 pounds. Must be able to inspect property conditions, operate office and maintenance-related equipment, and respond to emergency situations as needed.

Who We Are

We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS’ competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond. At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community.

What We Do

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way!”

What We Believe

Through “Enhancing Lives the CWS Way,” our five core values we embody are:

• Honoring Our Word
• Ethical Dealings are Paramount
• A Respect for People
• Requirement for Profitability and Sustainability
• A Demand for Excellence with a Sense of Urgency
• Delight the customer