Maintenance Coordinator

OpenKrill; United States; A distancia; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Birthday bonus $50

Testimonial bonus $200

No tracker

Descripción de la vacante

Assist World is seeking a highly organized Maintenance Coordinator to streamline property maintenance operations across a remote team in the United States. You will manage work orders, communicate clearly with tenants and vendors, and ensure timely, cost-effective repairs using AppFolio.

This hands-on role requires strong English communication, vendor negotiation, and exceptional organizational skills. You will own the maintenance workflow, onboard new providers, and monitor invoices to deliver

Formación

• AppFolio experience for property management and maintenance operations.
• Excellent verbal and written English communication for tenants and vendors.
• Proven track record negotiating pricing and vendor management.
• Outstanding organizational skills and ability to multitask in a high-volume environment.
• Solid understanding of residential property maintenance issues and timelines.
• Strong troubleshooting abilities to assess issues before dispatching vendors.

Responsabilidades

• Work Order Management: manage maintenance requests from intake to completion.
• Tenant & Stakeholder Communication: explain details and timelines with empathy and professionalism.
• AppFolio System Operations: maintain logs, records, and updates in AppFolio.
• Vendor Negotiation & Cost Control: negotiate pricing and ensure quality deliverables.
• Vendor Sourcing & Onboarding: vet and onboard new service providers.
• Scheduling & Dispatching: coordinate access and schedules for visits.
• Invoice & Quality Auditing: review invoices and approve payments.

Conocimientos

AppFolio expertise

Strong communication

Negotiation

Organization

Property maintenance knowledge

Problem solving

Herramientas

AppFolio

Descripción del empleo

We are a staffing agency hiring on behalf of a residential property management company located in Seminole, Florida, serving the greater Tampa Bay area (including St. Petersburg, Clearwater, and Largo)

We are looking for an experienced, highly organized, and communicative Maintenance Coordinator to manage and streamline property maintenance operations.

This is a hands-on position for a proactive professional with practical experience in property management and maintenance coordination. You will serve as the primary point of contact between tenants, property managers, and vendors-ensuring maintenance issues and work orders are clearly communicated, efficiently scheduled, and cost-effectively resolved.

You will take full ownership of the maintenance workflow, driving issue resolution, managing vendor relationships, and ensuring a seamless experience for both property owners and tenants.

Key Responsibilities

• Work Order Management: Receive, triage, and manage property maintenance requests and work orders from intake through to successful completion.
• Tenant & Stakeholder Communication: Clearly explain work order details, timelines, expectations, and resolution steps to tenants with empathy, clarity, and professionalism.
• AppFolio System Operations: Maintain real-time accurate logs, records, updates, and documentation within AppFolio.
• Vendor Negotiation & Cost Control: Actively negotiate and push back on vendor pricing to ensure fair rates, accurate scopes of work, and high-quality deliverables.
• Vendor Sourcing & Onboarding: Continuously explore, vet, and onboard new service providers and contractors to build a robust, competitive vendor network.
• Scheduling & Dispatching: Coordinate access with tenants and schedule contractors/vendors for timely property visits and repairs.
• Invoice & Quality Auditing: Review work completion reports, audit vendor invoices against original quotes, and approve for payment.

Requirements

• AppFolio Expertise: Essential. Demonstrable hands-on experience using AppFolio for property management and maintenance operations.
• Exceptional Communication: Outstanding verbal and written English communication skills, with the ability to handle delicate tenant conversations and firm vendor discussions.
• Strong Negotiation Skills: Proven track record of negotiating pricing, reviewing job scopes, and holding vendors accountable.
• Organizational Mastery: Superb attention to detail, strong multi-tasking capabilities, and the ability to manage high-volume daily requests efficiently.
• Property Maintenance Knowledge: solid understanding of residential property maintenance issues, trade terminology, and standard repair timelines.
• Problem-solving Skills: Strong troubleshooting capabilities to assess issues accurately before dispatching vendors.

This is not an entry-level role. We are looking for someone who has previously worked in property management coordination and can hit the ground running.

Working Style

You should be comfortable working independently and taking ownership of your workload in a fast-paced environment.

We will provide clear operational guidelines, but you are expected to take initiative, resolve conflicts proactively, and drive tasks across the finish line without requiring constant step-by-step supervision.

The right person will be:

• Reliable, highly organized, and detail-oriented
• A firm yet diplomatic communicator who is comfortable having tough conversations with tenants or vendors
• Solution-focused with strong critical-thinking skills
• Able to prioritize competing demands under pressure
• Proactive in identifying cost-saving opportunities and discovering new vendor partners
• Comfortable working independently in a remote environment

Why Join Assist World?

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM

Important Hiring Note / Eligibility: We are a remote-first team, but due to international payment regulations, we can only hire candidates who can receive payments via Wise (SA, UK, US & PH). Before applying, please ensure Wise operates and supports local bank transfers in your country of residence/bank location.

Regrettably, we cannot proceed with applications from regions where Wise services are unavailable.