Maintenance Coordinator

ZipRecruiter; Dallas (TX); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading company in property management is seeking a Maintenance Coordinator to provide exceptional customer service and manage service requests efficiently. This role involves working closely with residents, scheduling services, and maintaining communication with the field operations team. The office is located in Dallas, TX, with a flexible work-from-home option available.

Benefits

Competitive compensation

Benefits and growth opportunities

Work from home option one day per week

Qualifications

• Minimum of one-year experience in the rental industry.
• Must have a valid Driver's License.
• Detail-oriented and able to manage multiple projects.

Responsibilities

• Serve as the point of contact for service requests.
• Schedule services and coordinate with the Field Ops team.
• Create and assign maintenance requests per guidelines.

Skills

Customer service

Communication skills

Organization

Time management

Technology proficiency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Description

Are you passionate about customer service and thrive in a fast-paced environment? Our client is seeking a highly motivated and experienced individual to join their team as a Maintenance Coordinator. As the point of contact for service requests, you will provide outstanding customer service and support for field-level property management.

About the Company:

Our client is a full-service SFR platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. They offer a flexible, empowering culture committed to environmentally sustainable practices and empowering their residents to improve their financial health. With a collaborative, transparent, and curious team, they value self-motivated individuals with a "can-do" mindset.

What You'll be Doing:

• Represent the Company in a professional manner as the point of contact for service requests in all markets
• Manage general email boxes by giving general information or redirecting as appropriate
• Schedule landscaping and pool services on all newly internalized rental homes in assigned region
• Coordinate service request dashboard and communicate with the Field Ops team to ensure service requests are completed in a timely fashion
• Interact with residents in a professional and courteous manner and work collaboratively with team members
• Create service requests for maintenance and be the primary decision-maker to assign service requests to internal or external resources based on company guidelines
• Assist in creating and circulating weekly, monthly, quarterly, and annual reporting

Qualifications and Experience:

• High School Diploma or GED
• Minimum of one-year previous experience in either the single-family or multi-family rental industry
• Must have a valid Driver's License
• Committed to providing outstanding customer experience
• Ability to handle confidential information in a professional manner
• Excellent oral and written communication skills
• Ability to comfortably navigate new technology, and proficiency with the Microsoft Office suite including Outlook, Word, and Excel is required
• Detail-oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment
• Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality

The position is based in our client's office in Dallas, TX, with the opportunity to work from home one day per week. Standard workdays are Monday through Friday with occasional evening and weekend overtime hours. Our client offers competitive compensation, benefits, and opportunities for growth.

Equal Opportunities and Other Employment Statements:

Our client is deeply committed to building a workplace and community where everyone is valued and prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, sex, sexual orientation, gender identity, family status, marital status, age, genetics, neuro-, disability, or veteran status, or any other basis as protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.

Join our client's team and become an integral part of providing exceptional service and support for their field-level property management. Apply now!

Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here: https://512financial.com/contact/

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