Maintenance Coordinator

associacareers; Columbia (MD); Presencial; USD 36.000 - 39.000; Jornada completa

Descripción de la vacante

Associa On Call is seeking a Maintenance Coordinator for its corporate office in Columbia, MD. The role provides administrative, scheduling, operational, and customer service support to the Maryland Maintenance & Construction Division, coordinating between field technicians, vendors, contractors, and management to ensure work orders are received, scheduled, completed, and billed.

The position requires strong organization, communication, and follow-through, with the ability to manage multiple

Formación

• High school diploma or GED required.
• 2+ years in residential management or construction in customer service, scheduling, estimating, or project management.
• Knowledge of residential maintenance, repair, or construction for various properties.
• Excellent customer service and professional communication with stakeholders.
• Strong organization and attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Proficiency with Word, Excel, and Outlook.
• Valid driver's license and clean driving record.
• Reliable transportation.

Responsabilidades

• Work orders management and coordination.
• Scheduling and dispatch of field technicians.
• Proposal and project support.
• Billing and administrative responsibilities.
• Communication with community managers, residents, vendors, contractors, and internal management.
• Emergency and after-hours support on rotating schedule.
• Utilize technology and systems for accurate records.
• Other duties as requested.

Conocimientos

Customer service

Scheduling

Project coordination

Communication

Problem solving

Time management

MS Word

MS Excel

MS Outlook

Educación

High school diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Associa On Call is hiring a Maintenance Coordinator for its corporate office in Columbia, MD.

The Maintenance Coordinator is responsible for providing administrative, scheduling, operational, and customer service support to the Maryland Maintenance & Construction Division. This position serves as a key point of contact between field technicians, vendors, contractors, property/community association managers, and internal management to ensure maintenance and construction work orders are properly received, scheduled, communicated, completed, documented, and billed.The Maintenance Coordinator must be highly organized, responsive, detail-oriented, and capable of managing multiple work orders and projects simultaneously. This position requires strong communication skills, excellent follow-through, the ability to prioritize changing demands, and a willingness to take ownership of assigned responsibilities from the initial request through completion and billing.The position will support both routine maintenance and larger maintenance/construction projects and may occasionally assist with project coordination and onsite vendor meetings. The Maintenance Coordinator will also participate in a rotating after-hours emergency dispatch schedule.

This is an ONSITE role in Columbia, MD working 8am-5pm and rotating emergency on-call during nights, weekends, and holidays.

Essential Duties and Responsibilities:

• Work Order Management & Coordination.
• Scheduling & Dispatch.
• Proposal & Project Support.
• Billing & Administrative Responsibilities.
• Customer & Community Manager Communication.
• Emergency & After-Hours Support, rotating schedule.
• Technology & Systems.
• Other duties as requested.

Hourly pay rate: $26-$28.

• High school diploma or GED equivalent is required.
• 2+ years of experience in residential management or construction industries in customer service, scheduling, estimating, or project management.
• Working knowledge of residential maintenance, repair, and/or construction for single-family, multifamily, condominium, HOA, or community association properties.
• Excellent customer service skills with the ability to communicate professionally with community managers, residents when applicable, vendors, contractors, technicians, and internal management.
• Knowledge of conflict resolution techniques.
• Highly organized with exceptional attention to detail.
• Ability to work in a high volume, fast paced, multi-task work environment with interruptions.
• Ability to manage multiple projects effectively, manage time and meet deadlines, prioritize and be decisive.
• Strong problem-solving and decision-making skills.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Team-oriented with the ability to work collaboratively with technicians, vendors, contractors, community managers, and internal management.
• Valid driver's license, clean driving record, and reliable transportation are required.

#LI-PK1