Maintenance Call Center Specialist

The Fresh Market Inc.; Fisher Park (NC); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Team member discount up to 40%

Health, Dental & Vision insurance

401K contribution and match

PTO and time off purchase plans

And much more

Job summary

The Fresh Market Inc. in Greensboro, NC, is hiring a Maintenance Call Center Administrator to handle incoming calls and work orders for store support. You will troubleshoot, dispatch vendors, and update service requests while maintaining clear communication with stores and vendors.

Ideal candidates have customer service or dispatching experience, strong communication, and proficiency with Microsoft Office and work order software. This on-site role offers growth and a team-driven environment.

Qualifications

• High school diploma or equivalent required.
• Customer service, dispatching, call center, facilities maintenance, or service coordination experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and computerized work order systems.
• Strong attention to detail and follow-through.

Responsibilities

• Answer calls and respond to emails and work order service requests.
• Troubleshoot service requests with stores both telephonically and by email.
• Dispatch Work Orders to vendors.
• Research required information using available resources.
• Follow up and update work orders with required information.
• Manage and resolve service request issues, store complaints, and vendor inquiries.
• Provide customers with product and service information to troubleshoot service requests.
• Enter new customer information into system.
• Update existing customer information.
• Process orders, forms, and applications.
• Identify and elevate priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.
• Complete call logs and produce call reports.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Microsoft Office

Work order systems

Attention to detail

Customer service

Fast-paced environment

Education

High school diploma

Tools

Work order software

Job description

The Fresh Market Inc. in Greensboro, NC, is hiring a Maintenance Call Center Administrator to handle incoming calls and work orders for store support. You will troubleshoot, dispatch vendors, and update service requests while maintaining clear communication with stores and vendors.

Ideal candidates have customer service or dispatching experience, strong communication, and proficiency with Microsoft Office and work order software. This on-site role offers growth and a team-driven environment.