Maintenance Call Center Administrator

Fresh Market Inc.; Fisher Park (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Team member discount up to 40%

Health, Dental & Vision insurance

401K contribution and match

PTO and leave options

Many more benefits

Job summary

The Fresh Market in Greensboro, NC is seeking a Maintenance Call Center Administrator to support store operations. You will answer calls, create and track work orders, and help vendors and stores troubleshoot issues.

Ideal candidates will thrive in a fast-paced environment, have strong communication skills, and proficiently use Microsoft Office and work order systems to keep service requests moving smoothly.

Qualifications

• High school diploma or equivalent required.
• Customer service, dispatching, call center, facilities maintenance, or service coordination experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and computerized work order systems.
• Strong attention to detail and follow-through.

Responsibilities

• Answer calls and respond to emails and work order service requests.
• Troubleshoot service requests with stores both telephonically and by email.
• Dispatch Work Orders to vendors.
• Research required information using available resources.
• Follow up and update work orders with required information.
• Manage and resolve service request issues, store complaints, and vendor inquiries.
• Provide customers with product and service information to troubleshoot service requests.
• Enter new customer information into system.
• Update existing customer information.
• Process orders, forms, and applications.
• Identify and elevate priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.
• Complete call logs
• Produce call reports

Skills

Customer service

Dispatching

Call center

Facilities maintenance

Service coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Work order system

Job description

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available.
• And much more!

About the Position:

The Fresh Market has an opening for a Maintenance Call Center Administrator in our Store Support Center in Greensboro, NC. This position will answer incoming calls and work order system service requests from our retail stores to create work orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer incoming calls and requests from vendors. Update work order status in the work order system.

What You'll Do:

• Answer calls and respond to emails and work order service requests
• Troubleshoot service requests with stores both telephonically and by email
• Dispatch Work Orders to vendors
• Research required information using available resources
• Follow up and update work orders with required information
• Manage and resolve service request issues, store complaints, and vendor inquiries
• Provide customers with product and service information to troubleshoot service requests
• Enter new customer information into system
• Update existing customer information
• Process orders, forms, and applications
• Identify and elevate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

Qualifications:

• High school diploma or equivalent required.
• Customer service, dispatching, call center, facilities maintenance, or service coordination experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and computerized work order systems.
• Strong attention to detail and follow-through.

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

We are proud to be an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.