Retail Systems Engineer (HYBRID)

Fresh Market Inc.; Fisher Park (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discount

Health insurance

401K match

PTO

Time-off purchase

Job summary

The Fresh Market currently has an opening for a Retail System Engineer in our Store Support Center, located in Downtown Greensboro, NC. The Enterprise Retail System Engineer is responsible for designing and implementing integrated solutions across all retail store systems, ensuring seamless operation and a consistent experience for customers and employees.

This role will report to the Manager of Solutions Delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience supporting or implementing enterprise or retail systems in a production environment.
• Strong working knowledge of retail systems, including POS, inventory management, CRM, ERP, and payment processing.
• Hands-on experience with system integrations, APIs, messaging, and data exchange technologies.
• Familiarity with cloud-based and hybrid environments (AWS, Azure) as they relate to retail systems.
• Experience supporting omnichannel capabilities such as BOPIS, loyalty programs, digital wallets, and customer data integration.
• Proven ability to troubleshoot complex system issues across multiple integrated platforms.
• Strong communication skills and the ability to collaborate with cross-functional teams and vendors.
• Experience working in Agile or similar delivery models.
• Ability to manage multiple priorities and respond effectively to operational issues.

Responsibilities

• Design and implement integrated retail store systems across the lifecycle.
• Develop and optimize architecture to support current and future retail needs.
• Build and maintain store system integrations (POS, inventory, CRM, ERP, etc.).
• Support interoperability among in-store technologies (self-checkouts, mobile payments, kiosks).
• Collaborate with architects to translate designs into scalable implementations.
• Evaluate retail tech platforms and tools for performance and reliability.
• Implement data flows from store systems to corporate analytics.
• Support scalability for new store openings and rollouts.
• Collaborate with store ops, vendors, and IT to align systems.
• Monitor system performance and troubleshoot root causes.
• Provide technical support during incidents, upgrades, and changes.

Skills

Retail systems knowledge

System integrations

Cloud environments

Agile delivery

Cross-functional collaboration

Troubleshooting

Education

Bachelor's degree in CS/IT/Engineering

Tools

Toshiba ACE

EDJ applications

SOTI Connect

Job description

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available.
• And much more!

About the Position:

The Fresh Market currently has an opening for an Retail System Engineer in our Store Support Center, located in Downtown Greensboro, NC. The Enterprise Retail System Engineer is responsible for designing and implementing integrated solutions across all retail store systems, ensuring seamless operation and a consistent experience for customers and employees. This role requires in-depth knowledge of retail technology, POS (Point of Sale) systems, store operations, and integration best practices. This person will develop and optimize architecture to support current and future retail needs, enhancing efficiency, performance, and scalability across store technologies.

This role will report to the Manager of Solutions Delivery.

What You'll Do:

• Implement, configure, and support store technology solutions throughout their lifecycle, including deployment, testing, maintenance, and ongoing enhancements.
• Build and maintain integrations between retail systems such as POS, inventory management, CRM, ERP, digital signage, and mobile devices to ensure reliable data flow and system interoperability.
• Execute integration strategies that enable seamless data exchange between in-store technologies and enterprise platforms.
• Support and troubleshoot interoperability among in-store technologies (e.g., self-checkouts, mobile payment solutions, kiosks) to ensure a consistent customer experience and smooth store operations.
• Partner with architects and stakeholders to translate solution designs into working, scalable implementations.
• Assist in evaluating retail technology platforms and tools, providing technical input based on performance, reliability, and operational fit.
• Implement and maintain data flows from store systems to corporate reporting and analytics platforms, ensuring accuracy and timeliness of data.
• Support scalability initiatives related to new store openings, remodels, and rollout of new technologies.
• Collaborate closely with business partners, store operations, vendors, and IT teams to resolve issues and align systems with operational needs.
• Monitor system performance, identify root causes of issues, and implement fixes or improvements to enhance stability and efficiency.
• Provide technical support and guidance during incidents, upgrades, and change initiatives in a fast-paced retail environment.

Qualifications:

At a minimum, what you’ll need:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience supporting or implementing enterprise or retail systems in a production environment.
• Strong working knowledge of retail systems, including POS, inventory management, CRM, ERP, and payment processing.
• Hands-on experience with system integrations, APIs, messaging, and data exchange technologies.
• Familiarity with cloud-based and hybrid environments (AWS, Azure) as they relate to retail systems.
• Experience supporting omnichannel capabilities such as BOPIS, loyalty programs, digital wallets, and customer data integration.
• Proven ability to troubleshoot complex system issues across multiple integrated platforms.
• Strong communication skills and the ability to collaborate with cross-functional teams and vendors.
• Experience working in Agile or similar delivery models.
• Ability to manage multiple priorities and respond effectively to operational issues.

Preferred Qualification:

• Experience working directly with store operations or supporting in-store technology rollouts.
• Practical knowledge of retail workflows, including sales, inventory movement, promotions, and customer service.
• Experience supporting 24/7 or high-availability systems in a customer-facing environment.
• Experience working with Toshiba ACE, EDJ applications, and SOTI Connect in a retail environment.

We are proud to be an Equal Opportunity Employer:

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs