Maintenance and Operations Supervisor

City-of-Raleigh-N; Raleigh (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

The City of Raleigh’s Water Utilities is seeking a Maintenance and Operations Supervisor to lead day-to-day maintenance and repair for Raleigh Water facilities and infrastructure. This role plans and prioritizes work, coordinates projects and resources, and provides technical guidance to staff while ensuring safety and reliability for customers.

You will work across multiple facilities with internal customers, contractors, and stakeholders, supervise employees, manage contracts, and maintain

Qualifications

• High School diploma or GED; 3–5 years’ experience in construction or skilled maintenance and repair project management of building systems
• Valid NC Class C Driver's License or ability to obtain within 60 days of hire
• Experience with HVAC, electrical, and plumbing systems
• Ability to coordinate multiple projects and supervise staff effectively

Responsibilities

• Supervise, manage, and evaluate assigned employees; prioritize and assign work; develop schedules
• Plan and direct daily maintenance, repair, and upgrade activities for city infrastructure, grounds, and facilities
• Coordinate and prioritize projects; determine labor and material needs and provide technical guidance
• Liaise with internal customers, project stakeholders, contractors, and partners; respond to requests and concerns
• Monitor contracted vendors and work activities to ensure quality and contract compliance
• Prepare and maintain financial, compliance, operational, and project documentation and reports
• Work across multiple facilities and use a City-owned vehicle

Skills

Project coordination

Staff development

Communication

Maintenance supervision

Education

Diploma or GED

Tools

Facility management software

Job description

The Maintenance and Operations Supervisor leads the day-to-day maintenance and repair activities for assigned Raleigh Water facilities and infrastructure. This position plans and prioritizes work, coordinates projects and resources, provides technical guidance to staff, and works with internal customers, contractors, and other stakeholders to ensure maintenance and repair needs are addressed safely, efficiently, and effectively.

About You

You are an experienced maintenance professional and supervisor who can balance daily operational needs with long-term maintenance priorities. You know how to organize work, solve complex maintenance issues, support and develop employees, and coordinate contractors and projects from start to finish.

You are comfortable working across multiple facility systems and understand the importance of reliable operations in a large, critical public utility. You communicate well with employees, management, customers, contractors, and other stakeholders and can make sound decisions when priorities change.

About Us

Raleigh Water is responsible for providing safe and reliable drinking water, wastewater collection, and wastewater treatment services to the Raleigh community and surrounding areas. Our work supports the health, safety, and quality of life of the community every day.

As part of Raleigh Water, Utility Support provides the facilities, maintenance, inventory, and operational support needed to keep these critical services running. This is an opportunity to join a team whose work directly supports essential public infrastructure and the employees who operate it.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supervise, manage, and evaluate assigned employees; prioritize and assign work; develop schedules; support employee training and development; and address employee performance and workplace concerns

• Plan and direct daily maintenance, repair, and upgrade activities for assigned City infrastructure, grounds, and facilities

• Coordinate and prioritize projects, determine labor and material needs, and provide technical guidance to staff in resolving maintenance and repair issues

• Serve as a liaison to internal customers, project stakeholders, contractors, and other partners; respond to customer requests and concerns

• Monitor contracted vendors and work activities to ensure quality standards, project expectations, and contract requirements are met

• Prepare and maintain financial, compliance, operational, and project documentation and reports

• This role will work across multiple facilities and will require the use of a City-owned vehicle

Education and Experience

High School diploma or G.E.D. equivalency; 3 to 5 years’ experience in construction or skilled maintenance and repair project management of a variety of building systems, including HVAC, electrical and plumbing or related work

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Licenses or Certifications

• Valid NC Class C Driver's License or the ability to obtain within 60 days of hire

Knowledge of

• Facility management practices, building systems, and construction principles
• Preventative maintenance techniques and life cycle planning for MEP systems
• Local, state, and federal safety and building code requirements
• Budgeting, cost estimation, and procurement procedures

Skill in

• Coordinating multiple maintenance and construction projects
• Diagnosing building and system maintenance needs
• Preparing technical reports, maintenance schedules, and project timelines
• Communicating effectively with contractors, staff, and leadership

Ability to

• Prioritize and manage a wide range of facility-related tasks and projects
• Work collaboratively across departments and with external partners
• Interpret plans, specifications, and technical documents
• Use facility management software applications

ADA and Other Requirements

Work Environment and Physical Effort

Medium: Exerting up to 50 pounds of force occasionally, up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Environment

Work is occasionally performed in an office or similar environment, outdoors, in a shop, or street (near moving traffic) environment, and in a vehicle.

Work Exposures

There is occasional exposure to extreme cold (below 32 degrees), extreme heat (above 100 degrees), moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals or substances and loud noises (85+ decibels average over 8-hour working day such as heavy trucks, jack hammers, leaf blowers, lawn mowers, construction).

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.