Maintenance Account Manager

Labelmaster; Chicago (IL); On-site; USD 33,117 - 43,050; Full time

Benefits offered by this job

Health Insurance

Education Assistance

Matching 401(k) Program

Referral Program

Job summary

A logistics solutions company in Chicago is seeking a Maintenance Account Manager to manage client accounts and maintain customer relationships. This role requires strong communication skills and the ability to multitask effectively. Candidates should have a four-year degree and 2 - 5 years of sales experience, preferably in inside sales. The position offers a competitive hourly pay and a range of benefits that contribute to work-life balance.

Qualifications

• 2 - 5 years sales experience, preferably as an inside sales account representative or manager.
• A minimum of 2 years quota‑carrying sales experience.
• Documented formal sales training.

Responsibilities

• Maintain accounts and client relationships for existing core customers.
• Communicate with customers by phone, email, and virtual meetings.
• Build strong customer relationships to maintain and expand business.

Skills

Interpersonal skills

Strong organizational skills

Ability to multi-task

Excellent verbal and written communication skills

Sales experience

Education

Four-year college degree in business or equivalent experience

Tools

Microsoft Office (Outlook, Word, Excel)

Salesforce

Job description

Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place.

What We're Looking For (Benefits)

• Don’t want to work for typical corporate employers
• Want to contribute to making the world a safer place (no, really)
• Have a life outside of work
• Health Insurance
• Education Assistance
• Matching 401(k) Program
• Referral Program

Position Purpose

Maintenance Account Managers are responsible for maintaining accounts, client relationships and overall volume for existing core customers.

For this role we offer a base pay of $24.04 - 31.25 hourly

Essential Functions

• Communicating with customers by phone, through email and virtual meetings to ensure their needs are understood, addressed, and opportunities are uncovered and follow through to closure.
• Building strong customer relationships to maintain current business and expand into new categories in existing customers where applicable
• Collaborating with various internal departments to ensure they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the customer’s needs
• Make a minimum of 50 call attempts/logged calls to keep customers engaged and informed.
• Acting as the customer’s representative to ensure their demands are met with a focus on improving the customer experience
• Collecting and analyzing data concerning customer behavior to understand changing needs

Additional Responsibilities

• Always take responsibility for the safety of self and others
• Take responsibility to eliminate accidents, injuries & hazards at all times
• Observe and act in accordance with all applicable laws & regulations & company policies
• Other duties/projects as assigned

Experience / Skills

• Four-year college degree in business or equivalent experience
• Reasoning ability – Ability to apply common sense understanding to carry out detailed and involved written or oral instructions.
• Ability to deal with problems involving many concrete variables in standardized and un-standardized situations
• Ability to work overtime when needed
• Acquire working knowledge of all intranet programs
• Ability to close sales
• Ability to manage multiple sales cycles simultaneously
• Interpersonal skills
• Ability to multi-task
• 2 - 5 years sales experience, preferably as an inside sales account representative or manager experience
• A minimum of 2 years quota‑carrying sales experience
• Proficiency in PC usage, recent versions of Windows a plus
• Knowledge of Microsoft Office (Outlook, Word, Excel)
• Ability to navigate various sales platforms such as Salesforce and internal system
• Documented formal sales training

Skills and Attributes We’re Looking For

• Strong organizational skills
• Ability to multi-task
• Assertive, high‑energy personality
• Resilient character
• Strong phone presence
• Excellent verbal and written communication skills
• A high level of integrity in all business dealings