Service Advisor

Ken Garff Automotive Group; Webster (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401k with company match

Wellness Time Off

Employee discounts on vehicle purchases

Job summary

Ken Garff Automotive Group in Webster, TX is looking for a Service Advisor to join their team. The ideal candidate will have excellent customer service skills, a friendly demeanor, and the ability to build relationships quickly. Responsibilities include greeting customers, managing inquiries, and providing updates on service needs. The position offers a competitive compensation package including medical benefits, wellness time off, and a year-end bonus. Join a dealership that's committed to listening to and treating its employees well.

Qualifications

• Strong customer service skills with the ability to build relationships.
• Analytical skills for precise and accurate work.
• Proficient in using relevant software for customer service management.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and identify service needs.
• Provide updates and estimates to customers in a timely manner.

Skills

Friendly and cooperative demeanor

Motivated and patient

Excellent communication skills

Tools

Dealer Management System (DMS)

Job description

Service Advisor page is loaded## Service Advisorlocations: Big Star Chrysler Dodge Jeep Ram - Webster, TXtime type: Full timeposted on: Posted Todayjob requisition id: R0042338Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!Big Star Dodge, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.**Looking for:*** Friendly and cooperative demeanor; quick to connect and build relationships with others* Unselfish and approachable with a preference for exciting, fast-paced work* Motivated, patient, conscientious, relaxed and cooperative team worker* Accommodating and analytical, while producing highly precise and accurate work**Why you’ll love working with us:*** Competitive compensation package and 401k with company match* Wellness Time Off, plus holidays, plus a Personal Purpose Day* Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance* Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend* Year-end bonus program for ALL employees (*Garff Giveback*)* Employee discounts on vehicle purchase, parts, service and more!**What you’ll do as a Service Advisor:*** Greet all customers promptly and professionally* Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate* Provide customers with updates, estimates, and inspection results in a timely manner* Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry* Review all completed work and recommendations and collect payments from customer* Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information* Provide excellent service and review the customer satisfaction survey to each customerAt first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.Will you join us as a new **Service Advisor**