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Smart IT Frame LLC in Plano, TX seeks a Mainframe Production Support SME to maintain critical mainframe applications, resolve batch issues, and drive performance improvements. You will analyze production incidents, restore batch processes, and produce adhoc reports for the Line of Business. The role requires strong COBOL, JCL, Easytrieve and IMS/DB2/VSAM experience.
We expect candidate to provide hands-on SME support, during office hours and on-call as needed in a production environment.
This job is responsible for supporting critical Mainframe applications to accomplish business goals
Key responsibilities of the job include ensuring that applications are functioning as designed address batch or customer issues and find improvement opportunities
Analyze production issues restore batch abends and create adhoc data reports as requested by Line of Business
Job expectations include a strong knowledge of Mainframe batch applications programming languages such as COBOL JCL Easy trieve and commonly used Mainframe tools
Serve as hands on Subject Matter Expert and support issues resolution Priority 1, 2, 3
Assess and suggest process improvements enhancements and performance improvements
Maintain documentation of the issues and knowledge of business processes
Application Release and Deployment Support
Production TicketIssue Triage support
Identify root cause in the code perform breakfix activities in the code andor DB
Create adhoc data reports as needed by Line of Business
Provide support after office hours weekends and oncall support when business needs
10 years of developing supporting Mainframe based applications
10 Years of developing batch using Job Control Language JCL
10 Years of analyzing developing COBOL Easytrieve programs
10 Years of experience working with Flat files VSAM DB2 and IMS DBDC
5 Years of experience with tools such as CA7 NDMFTP File Manager
Good communication skills both written and oral are required as the individual must interface with application developers support teams and management
Experience with Consumer banking or Deposits applications
Mainframe - IMSDB, Mainframe DB2, Mainframe Enterprise Cobol, Mainframe Platform, ServiceNow ITSM
Critical Incident Response, Major incident management