Datacenter Technician #1064324

Fasttek; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental

Vision

PTO

Long-term Disability

Life Insurance

401(k) with match

Referral program

Recognition culture

Job summary

FastTek Global is seeking a Remote Datacenter Technician to operate and optimize data center processes per ITIL standards. You will serve as the primary technical contact for DC Services and CRES, leading incidents and day-to-day tasks while coordinating with IT Infrastructure teams.

You will analyze trends, track metrics, and help design scalable, resilient data center strategies, including documentation, policy execution, and staff training.

Qualifications

• Experience operating data center processes using ITIL standards.
• Primary technical contact for Data Center Services and CRES in emergencies and day-to-day tasks.
• Ability to analyze risks and trends affecting data center operations.

Responsibilities

• Operate and implement data center processes per ITIL standards.
• Act as technical lead and escalation point for DC services.
• Coordinate with IT Infrastructure teams for requests, changes, and incidents.
• Develop and implement scalable, resilient data center strategies.
• Mentor staff in data center and IT processes.

Skills

Data center hardware

Networking concepts

Cisco switches

Network security

Windows/Linux

ITIL/incident mgmt

DCIM tools

Troubleshooting

Tools

Nagios

SolarWinds Orion

Palo Alto Panorama

LiveAction

A10 Harmony Controller

Job description

*Remote Datacenter Technician #1064324

Job Description:

Summary:

• Operates and implements all data center processes and procedures using ITIL standards for incident, problem and change management.
• Acts as primary technical contact for Data Center Services and CRES both as technical lead and local point of escalation during emergency events and day-to-day tasks.
• Identifies trends and analyzes risks to articulate implications and impact to data center operations.
• Tracks operational metrics and other data to provide Senior Management oversight for both snapshot data and long-term trend analysis.
• Develops and implements strategies to future-proof the data center, ensuring scalability, resiliency and adaptability to emerging technologies and evolving business needs.
• Recommends, creates, establishes, and executes policies and processes to align with corporate expectations and govern environmental conditions in the data centers and provides reporting on those conditions.
• Coordinates with other IT Infrastructure teams to fulfill requests, perform changes and respond to incidents.
• Works with various departments to improve, manage, update, and administer the DCIM tool.
• Creates and reviews departmental operating procedures, as well as evaluates and documents process improvements, and conducts awareness training to all team members.
• Mentors and trains staff in both areas of the data center: Facilities and IT processes and procedures.
• Leads data center projects and coordinates projects with other departments and locations.
• Responsible configuring devices for initial installation and removal of device during decommissioning. To include installing baseline, assigning IP, updating DNS, and validating communication once connected.

Preferred Skills and Knowledge:

• Advanced knowledge of servers, network cabling, and data center hardware
• knowledge of data center electrical, mechanical and network system operation
• ability to analyze and resolve complex problems; ability to effectively communicate technical issues
• knowledge of Network hardware including Cisco stackable switches, chassis switches, Enterprise routers, small remote routers
• network communication protocols (BGP, TCP/IP, DHCP, etc.), network communication hardware (LAN, WAN, routers, switches, firewalls, load balancers, cabling, etc.), network topologies (Ethernet, VLANs, MPLS, VPNs, ISDN, etc.), network security infrastructure ( Firewall Services Modules, exploits, viruses, etc.), server operating systems (Windows, Linux, Netware, etc.), directory services, integration and experience with network management systems similar to or including Nagios, SolarWinds Orion, Palo Alto Panorama, Live Action, and A10 Harmony Controller
• and the ability to support scheduled maintenance activities and travel as needed.

Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashionedhard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

Follow us on Twitter: https://twitter.com/fasttekglobal

Follow us on Instagram: https://www.instagram.com/fasttekglobal

Find us on LinkedIn: https://www.linkedin.com/company/fasttek

You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/

AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at [e-mail].