Mainframe Field Service Technician – Onsite

IBM; Dallas (TX); On-site; USD 44,000 - 84,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Career development resources

Job summary

IBM administers on-site system services for zSystem, performing installation, maintenance, and repair of Mainframe equipment across Dallas, TX. You will support problem sources, resolve incidents, and advise on resolutions to ensure client satisfaction.

As a field-based role requiring travel, you will collaborate with multiple teams, update certifications, and manage end-to-end service delivery while maintaining strong client relationships.

Qualifications

• Mainframe equipment knowledge and repair procedures.
• Problem-solving and incident resolution experience.
• On-site service delivery and account management exposure.
• Familiarity with IBM tools like Salesforce and Watson Analytics.
• Digital Technical Certifications and Soft Skills trainings.

Responsibilities

• Install and maintain Mainframe equipment on-site.
• Provide technical support and resolve incidents.
• Collaborate with cross-functional teams to deliver service.
• Manage client relationships and ensure satisfaction.
• Update digital technical certifications and trainings.

Skills

Mainframe knowledge

Troubleshooting

Service delivery

Collaboration tools

Digital certs

Field-based

Travel by car

Education

High School Diploma/GED

Tools

Salesforce

Watson Analytics

Job description

IBM administers on-site system services for zSystem, performing installation, maintenance, and repair of Mainframe equipment across Dallas, TX. You will support problem sources, resolve incidents, and advise on resolutions to ensure client satisfaction.

As a field-based role requiring travel, you will collaborate with multiple teams, update certifications, and manage end-to-end service delivery while maintaining strong client relationships.