Mailroom Team Lead

Strive Solutions; Wilmore (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Strive Solutions is seeking a hands-on Mailroom Supervisor to oversee daily inbound mailroom operations, including sorting, scanning, and processing claims. You will manage team workloads, monitor attendance, and ensure efficient workflow while maintaining an organized workroom environment.

The role requires strong leadership, attention to detail, and the ability to troubleshoot and improve day-to-day processes.

Qualifications

• Leadership and team coordination experience.
• Strong attention to detail for scanning and claims processing.
• Ability to troubleshoot and improve day-to-day workflow efficiency.
• Hands-on operational support capability.

Responsibilities

• Oversee inbound mail processing workflows (sorting, scanning, and claims handling).
• Coordinate and balance team workloads to meet processing objectives.
• Monitor attendance and support staffing needs as required.
• Troubleshoot operational issues and resolve process blockers.
• Work hands-on when needed to maintain productivity and output quality.
• Maintain an organized, orderly workroom environment.

Skills

Leadership

Team coordination

Attention to detail

Workflow optimization

Job description

Role Summary

Oversee daily inbound mailroom operations, including sorting, scanning, and processing claims. Manage team workloads and attendance, ensuring efficient flow of work. Keep the workroom organized and maintain operational readiness.

Key Responsibilities

• Oversee inbound mail processing workflows (sorting, scanning, and claims handling).
• Coordinate and balance team workloads to meet processing objectives.
• Monitor attendance and support staffing needs as required.
• Troubleshoot operational issues and resolve process blockers.
• Work hands-on when needed to maintain productivity and output quality.
• Maintain an organized, orderly workroom environment.

Required Skills

• Leadership and team coordination experience.
• Strong attention to detail for scanning and claims processing.
• Ability to troubleshoot and improve day-to-day workflow efficiency.
• Hands-on operational support capability.