Mailroom Associate

SPS North America; Schaumburg (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

SPS North America in Schaumburg, IL is seeking a Mailroom Associate to provide mail and shipping/receiving services, process inbound/outbound mail, and support the onsite business service center. You will sort mail, operate postage meters and inserter, scan mail, and ensure timely delivery to employees.

The role emphasizes 5-star customer service, accurate record-keeping, and prompt assistance to SPS staff.

Qualifications

• Customer service oriented, able to communicate effectively with employees
• Experience handling mail and shipping/receiving processes is a plus
• Familiarity with mailroom equipment is beneficial (postage meters, scanners)

Responsibilities

• Provides 5-star customer service to all employees in all forms of communication.
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Sorts non-accountable mail and distributes mail/packages to company personnel.
• Scans mail to customers using a Kodak scanner.
• Sorts claims and manually folds and stuffs claim letters.
• Operates a folder inserter machine to fold and insert claim letters.
• Operates mail machines, including postage meters, photocopying machines, and mail folding and inserting equipment.
• Operates a Pitney Bowes postage meter to process outgoing mail.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Acts

Job description

Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies, scanning and processing mail, and supporting the onsite business service center in a timely manner.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Duties and Responsibilities

• Provides 5-star customer service to all employees in all forms of communication.
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Sorts non-accountable mail and distributes mail/packages to company personnel.
• Scans mail to customers using a Kodak scanner.
• Sorts claims and manually folds and stuffs claim letters.
• Operates a folder inserter machine to fold and insert claim letters.
• Operates mail machines, including postage meters, photocopying machines, and mail folding and inserting equipment.
• Operates a Pitney Bowes postage meter to process outgoing mail.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Acts