Mailroom Specialist

FirstCash, Inc.; Fort Worth (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

FirstCash Holdings, Inc. is seeking a dependable Mailroom Specialist to join the operations team in Fort Worth.

You will process a high volume of incoming shipments in a secure, fast-paced environment, ensuring merchandise is accurately received and documented for the next stage of processing. The ideal candidate is reliable, detail-focused, and capable of meeting daily productivity goals while maintaining accuracy.

Qualifications

• High school diploma or equivalent preferred.
• Strong attention to detail and accuracy.
• Reliable attendance and strong work ethic.
• Experience in mailroom, warehouse, or similar environment preferred.
• Bilingual in English and Spanish is a plus.
• Must pass background and security screenings.

Responsibilities

• Receive, sort, and process incoming shipments and packages.
• Open packages and inspect contents with care and accuracy.
• Verify shipment contents against supporting documentation and identify discrepancies.
• Maintain accurate inventory records, counts, and tracking information.
• Follow established security, handling, and chain-of-custody procedures.
• Safeguard valuable merchandise and maintain accountability throughout the receiving process.
• Report damaged, missing, or improperly prepared shipments.
• Keep work areas organized, clean, and efficient.
• Meet daily production goals while maintaining quality and accuracy standards.
• Perform repetitive tasks with consistent attention to detail.
• Comply with all company safety, security, and operational policies.

Education

High school diploma or equivalent

Job description

Mailroom Specialist

Schedule: Monday-Thursday, 6:30 AM - 5:00 PM

Work Schedule: Four 10-hour shifts with three-day weekends

Position Overview

FirstCash is seeking a dependable, detail-oriented Mailroom Specialist to join our operations team. In this role, you will process a high volume of incoming shipments in a secure, fast-paced environment. Your work will be essential in ensuring valuable merchandise is accurately received, documented, and prepared for the next stage of processing.

The ideal candidate is reliable, focused, and committed to maintaining high levels of accuracy while meeting daily productivity goals. This hands-on position involves opening packages, verifying contents, maintaining records, and following established security procedures.

Key Responsibilities

• Receive, sort, and process incoming shipments and packages.
• Open packages and inspect contents with care and accuracy.
• Verify shipment contents against supporting documentation and identify discrepancies.
• Maintain accurate inventory records, counts, and tracking information.
• Follow established security, handling, and chain-of-custody procedures.
• Safeguard valuable merchandise and maintain accountability throughout the receiving process.
• Report damaged, missing, or improperly prepared shipments.
• Keep work areas organized, clean, and efficient.
• Meet daily production goals while maintaining quality and accuracy standards.
• Perform repetitive tasks with consistent attention to detail.
• Comply with all company safety, security, and operational policies.

Qualifications

• High school diploma or equivalent preferred.
• Strong attention to detail and commitment to accuracy.
• Reliable attendance and strong work ethic.
• Ability to work efficiently in a high-volume environment.
• Comfortable following detailed procedures and security protocols.
• Ability to work independently and collaboratively as part of a team.
• Previous experience in a mailroom, warehouse, shipping and receiving, inventory control, fulfillment, or similar environment is preferred.
• Experience handling high-value merchandise is a plus.
• Bilingual in English and Spanish is a plus.
• Must successfully pass all required background and security screenings.

Physical Requirements

• Ability to stand, walk, bend, and perform repetitive tasks throughout the workday.
• Ability to regularly lift and move packages up to 20 pounds.
• Ability to work in a fast-paced production environment for extended periods.

Success in this role requires dependability, detail-focus, and pride in producing quality work. It’s not a traditional office mailroom position. It requires individuals who can remain focused, work efficiently, and accurately process a large volume of shipments while maintaining accountability, security, and attention to detail.

About FirstCash

FirstCash Holdings, Inc. is a leading international operator of pawn stores and provider of retail financing solutions. With more than 3,000 locations across the U.S. and Latin America, and through our subsidiary American First Finance (AFF), we help customers access valuable financial services and flexible payment options.

Join a team of approximately 20,000 employees committed to integrity, customer service, and growth.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process.