Mailroom Packaging Associate

American Dream; East Rutherford (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

American Dream is seeking a Mailroom Packaging Associate to oversee mail room operations, organize packages for tenant pickup, and maintain a safe, clean dock and back area. You will interface with tenants and support service vendors to ensure timely processing and accurate tracking of all inbound and outbound packages.

The role emphasizes administrative excellence, inventory control, and strong customer service to maintain high service levels and effective KPI performance in a fast-paced

Qualifications

• Minimum of 2 years warehouse or mail room experience required.
• Excellent administrative, organizational, follow-up, inventory tracking and problem-solving skills.
• Strong abilities with information technology tools and platforms.
• Excellent oral and written communication skills and attention to detail.
• Superior customer service skills and professionalism under stress.
• Ability to plan and multitask with minimal supervision.
• Ability to promote positivity and teamwork.

Responsibilities

• Daily mail room operations: processing, sorting, pickup and delivery of packages.
• Reconcile and account for all incoming and outgoing packages.
• Issue and renew badges; maintain badge forms and related records.
• Coordinate with mail support vendors (FedEx, UPS, DHL, etc.).
• Train and maintain standard operating procedures guidebook.
• Track payments and monthly fees; ensure KPI targets are met.
• Support operations with data and reporting on tenant feedback.

Skills

Administrative skills

Organizational skills

Inventory tracking

Customer service

IT proficiency

Communication skills

Job description

The Mailroom Packaging Associate controls general operation of the mailroom, assisting tenants by organizing packages and communicating their arrival for tenant pick-up while maintaining a safe and clean environment throughout the dock and back area facilities.

PRIMARY RESPONSIBILITIES:

• The Mailroom Packaging Associate position involves Mail Room Operations, Client Relationship Building, Administration, debriefing with Logistics Manager on overall operations, challenges, identifying trends and any tenant feedback.
• Daily processing and sorting, pickup and delivery of all inbound and outbound packages.
• Reconcile and account for all incoming and outgoing packages
• Act as the direct liaison with all mail support service vendors (i.e., postage vendors, FedEx, UPS, DHL, etc.)
• Complete understanding role in the mail room and its responsibilities
• Proactively develop and maintain tenant relationships and provide excellent service while assisting Logistics Manager with details and data on performance reporting as reflected by tenant feedback ensuring that expected service levels are achieved
• Comply with all requirements and meet or exceed Key Performance Indicators (KPIs)
• Support the day-to-day delivery of package services for ERC in accordance with all agreed policies and procedures
• Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations to the assistant/facility manager for consideration
• Seek ways to constantly reduce costs and improve operational standards
• Actively support an environment of teamwork, co-operation, performance excellence and personal success
• Issuing and renewing badges.
• Trouble shooting proxy concerns.
• Tracking and organizing badging forms.
• Tracking payments and counting monthly fees.
• Training and maintaining standard operating procedures guidebook.
• Maintaining equipment and supply levels.
• Issues and documentation of parking permits.
• Coordination with loading dock personnel, record keeping and fulfillment of special requests.
• Manages and fills roof-detail requests.
• Maintains list of current team members allowed to drive company vehicles / annual driving checks.
• Booster documentation and paperwork.

DESIRED QUALIFICATIONS:

• A minimum of 2 years warehouse or mail room experience is required
• Excellent administrative, organizational, follow-up, inventory tracking and problem-solving skills and practical day-to-day operational proficiency
• Strong abilities in a range of information technology tools and platforms
• Excellent oral and written communication skills, as well as attention to detail
• Superior customer service skills, and ability to always maintain professionalism under stressful situations
• Ability to plan and manage work under time constraints and multitask and work without direct supervision
• Ability to promote positivity and create team building opportunities

PHYSICAL JOB REQUIREMENTS:

• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures, and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadline
• Outdoor weather-related demands – Open air dock areas
• Long periods of time spent on feet
• Requires boarding truck

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.