Mailroom Attendant

KW PROPERTY MANAGEMENT AND CONSULTING; Naples (FL); On-site; USD 18,000 - 22,000; Part time

Job summary

KW Property Management & Consulting seeks a part-time Mail & Package Handler to support resident services in Naples, Florida. You will manage mail and package delivery, assist owners, maintain logs, and uphold professional communication with residents and staff.

The role involves indoor work with occasional outdoor package deliveries and requires accurate data entry and phone etiquette. You'll be expected to prioritize tasks, use MS Office, and demonstrate excellent interpersonal skills in a

Qualifications

• Experience in a related role or similar capacity.
• Proficient with MS Office and basic computer skills.
• Ability to multitask and set priorities.
• Excellent communication and listening skills with a diverse population.

Responsibilities

• Prepare and deliver all packages.
• Notify owners when packages are too large for the mailbox.
• Sort mail and deliver to the correct mailboxes.
• Provide renters with mailbox keys and maintain key logs.
• Hold 1st Class mail up to 60 days per request from owners.
• Report issues to the General Manager.
• Deal with customers in a polite and diplomatic manner.
• Process high-priority mail per priority guidelines.
• Update unit owner information in the computer database.
• Use proper phone etiquette for calls to residents; keep communications clear.
• Log maintenance requests from residents and staff.

Skills

Customer service

Communication skills

Multi-tasking

Prior experience

Tools

MS Office Suite

Job description

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepare and deliver all packages.
• Notify owners of packages when too large to fit in mail box.
• Sort mail and deliver in the appropriate mail boxes.
• Provide renters with mail box keys and maintain key logs.
• Hold 1st Class mail up to sixty (60) days per request from owners.
• Report any unforeseen issues to the General Manager.
• Deal with customers in a polite and diplomatic manner.
• Ensure that high priority incoming & outgoing mail is processed in accordance with its priority.
• Maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Log in maintenance requests from residents and staff.

Work Environment

This position will be located primarily indoors and occasionally outdoors when it is necessary to deliver packages to owners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work

This is a part-time, non-exempt (hourly) position. Days and hours of work will be determined based on the business needs of the property. This schedule may change to accommodate the business needs of the property.

Required Education And Experience

• Prior experience in a related position or in similar capacity.
• Working knowledge of computer and associated programs; MS Office Suite.
• Ability to multi-task, set and manage priorities.
• Excellent communication and listening skills to interact with a diverse and multi-culture population.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.