Mailroom Intake Clerk

Peak Health; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Peak Health Holdings in Morgantown, WV is seeking an Intake Clerk to support the mail room and patient documents. You will process inbound and outbound mail, perform data entry, and ensure HIPAA compliance in all handling of records.

This role requires attention to detail, ability to multitask, and proficiency with Microsoft Office. Evening and weekend shifts may be needed; training provided.

Qualifications

• High School diploma or equivalent.
• At least one year of administrative, insurance, or customer service experience.
• Associate degree in healthcare or business-related field (preferred).
• Two or more years of administrative, insurance, or customer service experience (preferred).
• Experience in mail room operations, document intake, or related roles (preferably in healthcare/insurance).

Responsibilities

• Sort, scan, index, route, print, and mail records related to Medicare and business office standards.
• Assist with incoming mail and deliver to appropriate individuals; process outgoing mail.
• Ensure HIPAA compliance when processing incoming mail and patient information.
• Log incoming/outgoing mail and track deliveries for documentation.
• Data entry of document information into relevant systems; maintain logs.

Skills

HIPAA knowledge

Attention to detail

Organizational skills

Multitasking

Microsoft Office proficiency

Relationship building

Education

High School diploma or equivalent

Associate degree in healthcare or business-related field

Tools

Microsoft Word

Microsoft Excel

Data entry systems

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Come join our Peak Health team at WVU Medicine as an Intake Clerk, contributing to the foundation for an innovative, new health plan. This position will report to the Mail Room & Operations Intake Supervisor, playing a unique and important role in our mission to change healthcare for the better.

This role performs a wide range of administrative and support duties related to processing inbound and outbound customer transactions and/or documents, including claim forms, notifications, and communications that enter the mailroom in paper form, while maintaining compliance with HIPPA and CMS guidelines.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School diploma or equivalent

EXPERIENCE:

• At least One (1) year of administrative, insurance, or customer service experience

PREFERRED QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Associate degree in healthcare or business-related field

EXPERIENCE:

• Two (2) plus years of administrative, insurance, or customer service experience.
• Previous experience in mail room operations, document intake, or related administrative roles, preferably within the healthcare or insurance industry

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Sorting, scanning, indexing, routing, printing, and mailing records related to Medicare and business office standards.
• Assist with incoming mail and deliver to appropriate individuals and departments; processes outgoing mail.
• Ensure compliance with HIPPA guidelines when processing incoming mail.
• Maintain HIPPA compliance when producing patient related information.
• Log of incoming and outgoing mail and track deliveries for documentation and reporting purposes.
• Receiving, sorting, and distributing incoming mail and packages
• Timely and accurate delivery of mail to the appropriate departments or individuals
• Accurate and timely data entry of document information into relevant systems or databases
• Utilize quality control measures to ensure the accuracy and completeness of data
• Follow standard operating procedures (SOPs) for document intake and processing
• Follow security protocols for mail handling and document intake to safeguard against loss, theft, or unauthorized access

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing, walking, and movement will be required throughout the day.
• Ability to lift, pull or push up to 30 (thirty) pounds.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standard office environment with electrical equipment (i.e., telephone, computer, fax machine, copier, postage machine, etc.)

SKILLS AND ABILITIES

• Knowledge of HIPPAA and privacy regulations
• Requires attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Proficiency with Microsoft Office Products, Word, Excel and other systems are needed to maintain system files and logs to be Medicare compliant.
• Demonstrated ability to build and retain relationships

Additional Job Description

• Must be available for various shifts to include weekends and holidays

Scheduled Weekly Hours

40

Shift

United States of America (Non-Exempt)

Company

PHH Peak Health Holdings

Cost Center

2912 PHH Mail Room

Address

1085 Van Voorhis Rd

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.