Scheduler-Registration-Medical Assistant, Orthopedics

WVU Medicine Thomas Hospitals; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

THOM Thomas Hospitals in Charleston, WV is seeking a patient registration clerk to manage demographic, billing, and insurance information. You will enter data into registration and billing systems, collect payments, and prepare patients for physician visits in a fast-paced outpatient setting.

The role involves assisting with Medical Assistant duties as needed, handling pre-certifications, and ensuring accurate paperwork and consent processes.

Qualifications

• High school diploma or equivalent.
• State criminal background check and Federal checks if applicable.
• National CMA certification preferred.

Responsibilities

• Obtains demographic/billing/insurance information and enters into the registration/billing systems for service and claim processing; scans insurance cards and photo IDs.
• May complete managed care responsibilities for pre-certification and authorizations.
• Prepares consent forms and notices, and obtains electronic signatures for consent to treat and patient financial obligations.
• Collects deposits, co-pays, deductibles, and patient liability payments; documents payments in systems.
• Greets and escorts patients to exam rooms and prepares for physician visits with initial information and vitals.
• Assists with immunizations, medication refills, and ECGs.

Skills

Computer software

Data entry

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

National CMA certification (preferred)

Job description

Company

THOM Thomas Hospitals

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation. Assists with Medical Assistant duties as needed.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Preferred Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• National Certification as CMA.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.
• Greets and escorts patients to exam rooms; prepares for physician visit by obtaining initial information and vitals.
• Assists with and/or performs immunizations, medicine refills, and ECG’s.

PHYSICAL REQUIREMENTS

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sittting and/or standing for extended periods of time.
• Reading and comprehension ability.

WORKING ENVIRONMENT

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.. Work is performed in a standard outpatient clinical environment. Volume of patients very high.
• Required considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Must be able to provide information on demand, at times taking request from several sources.
• Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities, and communication skills.
• Very fast paced and demanding office setting.

Skills And Abilities

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Additional Job Description

Scheduled Weekly Hours: 40

Exempt/Non-Exempt

Shift: United States of America (Non-Exempt)

Company: THOM Thomas Hospitals

Cost Center: 6260 THOM SF Orthopaedics Mountaineer

Address: 333 Laidley Street, Charleston, West Virginia

Equal Opportunity Employer: West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.