Mailroom & Copy Center Specialist

Northeast Grocery; City of Schenectady (NY); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Tops is seeking a Mailroom and Copy Center Clerk to support daily operations at one location. You will handle mail, packages, and print/copy requests for internal customers while presenting a professional image and delivering excellent service.

Responsibilities include operating print gear, troubleshooting, processing service requests, and maintaining stocked work areas. Evening shifts may be required.

Qualifikationen

• Ability to work within a team as well as work independently.
• Ability to communicate effectively verbally and in writing with internal departments on issues.
• Present a customer-oriented image of professionalism and service satisfaction while adhering to company policies and procedures.
• Knowledge of computer operation, including Microsoft Office Suite. Microsoft O365 knowledge a plus.
• Experience operating online shipping services such as UPS Online preferred.
• Previous experience in a mailroom operation, shipping, and/or receiving preferred.

Aufgaben

• Operates print production gear, including direct print and multi-functional printer equipment.
• Performs basic troubleshooting of print gear, including acting as first responder to customer service call requests via Support Desk notification(s).
• Generates detailed service requests to assigned service provider, ensuring vendor SLA's are met or exceeded and internal service ticket is updated with all relevant information.
• Ensures internal print & copy areas are neat and well stocked with supplies.
• Prints, copies, distributes submitted requests from internal customers via hardcopy and/or electronically.
• Receives, sorts, delivers US Mail and related materials to designated drop-off areas.
• Operates mail/postage meter, sorts outgoing mail according to target destinations.
• Performs basic troubleshooting of mail/postage meter. May involve initiating direct service request(s) to service provider(s) and supplying internal Support Desk with detailed notes for call logging.
• Receives, sorts, delivers all incoming packages from common carriers, freight companies, delivery trucks, etc.. Notates damage (if applicable) and piece count.
• Processes outbound packages via common carrier.
• Escorts outside vendors as needed.

Kenntnisse

Teamwork

Verbal communication

Written communication

MS Office

O365 knowledge

Shipping software

Mailroom experience

Ausbildung

High school diploma

Tools

UPS Online

Jobbeschreibung

Tops is seeking a Mailroom and Copy Center Clerk to support daily operations at one location. You will handle mail, packages, and print/copy requests for internal customers while presenting a professional image and delivering excellent service.

Responsibilities include operating print gear, troubleshooting, processing service requests, and maintaining stocked work areas. Evening shifts may be required.