Mailroom Clerk: Smooth Shipments & Friendly Service

Colonial Group; Upper Gwynedd Township (Montgomery County); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Colonial Group is seeking a Clerk to handle day-to-day Mail Services tasks under the Team Leader's guidance and according to the work schedule and customer requirements.

The role includes performing mail tasks, conducting mail runs, processing USPS/UPS/FedEx shipments, delivering paper to copy rooms, sorting mail, assisting with department phones and paperwork, and ensuring safety and equipment readiness. GED and strong communication skills are required.

Qualifications

• High school diploma or GED.
• Strong communication skills.
• Good customer service skills.
• No mailroom experience required.
• Ability to operate manual, electric, and motorized cart pallet jacks.

Responsibilities

• Conduct mail runs under supervision of Team Leader.
• Process outgoing USPS mail with proper postage and packaging.
• Process priority UPS/FedEx shipments with correct paperwork.
• Deliver copier paper to centralized copy rooms as needed.
• Sort and process daily branch mail and adhere to branch schedule.
• Sort all incoming mail accurately and timely per SLA.
• Research unknown/unaddressed mail for proper delivery.
• Provide administrative support: answering phones and department paperwork.
• Inspect equipment for operation and safety; report damages.
• Assist customers and respond to inquiries to maintain high customer service.
• Assist in gathering production numbers, meter reads, and charge-back information for monthly reports.
• Assist in safety inspections and training as required.
• Other duties as assigned.

Skills

Communication

Customer service

Education

GED

Job description

Colonial Group is seeking a Clerk to handle day-to-day Mail Services tasks under the Team Leader's guidance and according to the work schedule and customer requirements.

The role includes performing mail tasks, conducting mail runs, processing USPS/UPS/FedEx shipments, delivering paper to copy rooms, sorting mail, assisting with department phones and paperwork, and ensuring safety and equipment readiness. GED and strong communication skills are required.