Mailroom Clerk

BC Forward; Tacoma (WA); On-site; USD 25,000 - 28,000; Full time

Job summary

BCforward is seeking a Mailroom Clerk to join our on-site team in Tacoma, WA. The role involves handling high-volume document processing, sorting, and data entry, following defined procedures with accuracy and speed. You will open mail, extract invoices, and support billing inquiries while meeting production goals.

The position is a 6-month contract, onsite five days a week, with testing during interviews. Strong attention to detail and reliable teamwork are essential.

Qualifications

• 0-1 years of experience in office operations or related roles.
• High School Diploma or equivalent; college degree preferred.
• Proficient in Microsoft Office.
• Proficient in 10-Key.
• Excellent attention to detail under pressure.
• Ability to handle monetary processing and high volumes.
• Clear verbal and written communication.
• Ability to use multiple computer systems.
• Knowledge of banking policies or regulations.
• Customer service oriented.

Responsibilities

• Execute basic processing work under direct supervision in accordance with defined procedures.
• Administer filing, recording, processing, servicing, and organization of documentation for products and processes across credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance.
• Assist in reviewing and ensuring proper documentation and procedures for basic activities.
• Perform routine tasks and support customer billing inquiries, service requests, suggestions, and complaints as directed.
• Open mail and extract paper invoices and checks, and properly sort non-payment documents for processing.
• Accurately batch work and communicate issues to the Workflow Coordinator or Supervisor.
• Cross-train and provide coverage for mail sort, keying, reassociation, and data entry.
• Complete work by following clearly defined procedures and escape issues as needed.
• Other duties as assigned.

Skills

Attention to detail

Data entry

Communication skills

Customer service

Banking knowledge

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

10-Key

Job description

Job Title: Mailroom Clerk

Location: Tacoma, WA

Duration: Contract - 6 months

Pay Range: $18 to $20/hr (W2)

Job ID: 411656

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Mailroom Clerk to join our team onsite. The ideal candidate will have experience in high-volume document extraction, sorting, and data entry and a proven ability to follow defined procedures with accuracy and speed. This position is onsite five days per week and requires onsite interviews that include sorting and data entry testing.

Responsibilities:

• Execute basic processing work under direct supervision in accordance with defined procedures.
• Administer filing, recording, processing, servicing, and organization of documentation for products and processes across credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance.
• Assist in reviewing and ensuring proper documentation and procedures for basic activities.
• Perform routine tasks and support customer billing inquiries, service requests, suggestions, and complaints as directed.
• Open mail and extract paper invoices and checks, and properly sort non-payment documents for processing.
• Accurately batch work and communicate issues to the Workflow Coordinator or Supervisor.
• Cross-train and provide coverage for mail sort, keying, reassociation, and data entry.
• Complete work by following clearly defined procedures and escape issues as needed.
• Other duties as assigned.

Required Skills & Qualifications:

• 0-1 years of experience with working knowledge of business operations or general office skills.
• High School Diploma or equivalent required. College degree preferred.
• Proficient in Microsoft Office applications.
• Proficient in 10-Key with high speed and accuracy.
• Exceptional attention to detail with the ability to work under pressure and meet deadlines.
• Proven ability to handle monetary or processing functions independently and manage high transaction volumes while meeting production goals.
• Effective verbal and written communication and interpersonal skills with sound judgment on when to elevate issues.
• Ability to identify, assess, and elevate concerns appropriately.
• Comfortable navigating multiple computer systems and applications.
• Basic knowledge of banking policies, procedures, and government regulations.
• Ability to perform simple scheduled and non-scheduled maintenance functions.
• Excellent customer service skills.

Preferred Skills:

• Experience in banking operations such as payments processing, document handling, and data entry.
• Prior experience in a production or high-volume processing environment.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.