Mailroom Clerk

JLL; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

JLL is seeking a Mailroom Clerk to support mailroom operations for our client, ensuring smooth communication and package distribution. This client-facing role requires excellent customer service as you interact daily with employees, vendors, and guests.

You will manage the complete lifecycle of mail and packages—from receiving and sorting items to preparing and dispatching shipments. You’ll work with the facility management team, support office supplies, and coordinate with vendors to keep

Qualifications

• High school diploma or GED required.
• At least two years of related mailroom, distribution, or administrative experience.
• Valid driver's license and reliable transportation for trips to the post office.
• Ability to lift up to 50 pounds regularly and meet physical demands.
• Strong customer service skills interacting with employees, clients, vendors, and guests.
• Proficiency with Microsoft Office (Word, Outlook, Excel).

Responsibilities

• Sort incoming mail and packages by destination and type, and distribute using an automated tracking system.
• Prepare outgoing mail and packages, including labeling, sealing, quality checks, and bulk mail reports.
• Track, trace, and resolve mail delivery problems with USPS and express carriers.
• Order and maintain inventory of office supplies and verify invoices.
• Organize and maintain a clean, efficient mailroom environment.
• Dispatch work orders to vendors and collaborate with the facility management team.
• Respond to client needs with exceptional customer service and escalate issues when needed.

Skills

Customer service

Microsoft Office

Communication

Problem-solving

Education

High school diploma or GED

Tools

Automated mail tracking system

Job description

What this job involves:

As a Mailroom Clerk at JLL, you'll play a vital role in supporting mailroom operations for our client, ensuring smooth communication and package distribution across their organization. This client-facing position requires exceptional customer service skills as you interact daily with employees, vendors, and guests. You'll manage the complete lifecycle of mail and packages—from receiving and sorting incoming items to preparing and dispatching outgoing shipments. Working collaboratively within the facility management team, you'll maintain an organized, efficient mailroom environment while also supporting office supply management and vendor coordination. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll be essential to keeping operations running seamlessly. Reporting to the Mailroom Manager, you'll have opportunities to develop your skills while contributing to a workplace culture that values collaboration and excellence.

Mailroom Clerk- JLL

What this job involves:

As a Mailroom Clerk at JLL, you'll play a vital role in supporting mailroom operations for our client, ensuring smooth communication and package distribution across their organization. This client-facing position requires exceptional customer service skills as you interact daily with employees, vendors, and guests. You'll manage the complete lifecycle of mail and packages—from receiving and sorting incoming items to preparing and dispatching outgoing shipments. Working collaboratively within the facility management team, you'll maintain an organized, efficient mailroom environment while also supporting office supply management and vendor coordination. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll be essential to keeping operations running seamlessly. Reporting to the Mailroom Manager, you'll have opportunities to develop your skills while contributing to a workplace culture that values collaboration and excellence.

What your day-to-day will look like:

• Sort incoming mail and packages by destination and type, then distribute items to various departments using an automated tracking and management system
• Prepare outgoing mail and packages, including folding, sealing envelopes, creating shipment labels, performing quality checks, and preparing bulk mail reports
• Track, trace, and resolve mail delivery problems with USPS and express carriers to ensure timely resolution
• Order and maintain inventory of office supplies, equipment, and cleaning materials, and verify invoices for accuracy
• Organize and maintain a clean, efficient mailroom environment that supports smooth daily operations
• Dispatch work orders to vendors when needed and work collaboratively with the facility management team
• Anticipate and respond to client needs and concerns with exceptional customer service, identifying potential risks and escalating issues to prevent disruptions
• Additional job duties, as requested

Required qualifications:

• High school diploma or GED
• At least two years of related mailroom, distribution, or administrative experience
• Valid driver's license and reliable transportation for trips to the post office
• Ability to lift up to 50 pounds regularly and meet the physical demands of the role
• Strong customer service skills with the ability to greet and assist employees, clients, vendors, and guests courteously
• Proficiency with Microsoft Office (Word, Outlook, Excel) and ability to use simple computer programs and phone systems
• Excellent problem-solving abilities and sound decision-making skills under time pressures

Preferred qualifications:

• Experience using automated mail tracking and management systems
• Familiarity with USPS regulations and express carrier procedures
• Background in facility management or corporate mailroom environments
• Proven ability to manage vendor relationships and coordinate work orders efficiently