Mailroom Services Associate

SPS; Overland Park (KS); On-site; USD 21,000 - 26,000; Full time

Job summary

SPS in Overland Park, KS is seeking a Mailroom Associate to provide mailroom, shipping, receiving, and distribution services in a professional corporate environment. You will receive, sort, track, and distribute mail and packages, and assist with outgoing shipments.

The role emphasizes accuracy, organization, and customer service, with cross-training in document scanning, facilities support, and reception as needed to support site operations and client needs.

Qualifications

• Experience handling mail and packages preferred.
• Strong organizational skills required.
• Excellent customer service orientation and communication skills.

Responsibilities

• Receive, sort, process, and distribute incoming mail and packages.
• Prepare and process outgoing shipments.
• Maintain records of mail receipt and distribution.
• Use mail tracking systems to monitor activity.
• Notify employees of deliveries via email or designated channels.
• Assist with cross-training in scanning, facilities, and reception.
• Operate postage meters and mail folding/inserting machinery.
• Monitor supplies for mailroom and replenish as needed.

Skills

Attention to detail

Organization

Customer service

Tools

Postage meters

Mail folding

Inserting machines

Multifunction printers

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Position Overview

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Position Overview

The Mailroom Associate is responsible for providing exceptional mailroom, shipping, receiving, and distribution services within a professional corporate environment. This position supports daily business operations by receiving, processing, sorting, tracking, and distributing incoming mail and packages, as well as preparing and processing outgoing shipments.

The role requires a strong focus on accuracy, organization, efficiency, and customer service while ensuring that mailroom operations run smoothly and materials are handled in a timely and secure manner.

In addition to primary mailroom responsibilities, this position may be cross-trained to provide support across other workplace service areas, including document scanning, facilities services, and reception or concierge coverage, based on client needs and operational requirements. The ideal candidate is adaptable, dependable, detail-oriented, and comfortable balancing multiple responsibilities while maintaining a high level of professionalism.

Duties and Responsibilities

Mailroom Operations & Distribution

• Receive, sort, process, and distribute incoming mail, packages, and deliveries to the appropriate employees or departments.

• Manage outgoing mail and package transactions, ensuring items are properly prepared, labeled, processed, and shipped.

• Maintain accurate records of mail and package receipt, distribution, mailing dates, and other required information.

• Utilize mail tracking and chain-of-custody systems to document and monitor mail and package activity.

• Notify employees of incoming mail and package deliveries through email or designated communication systems.

• Serve as a primary point of contact for employee inquiries regarding mail, packages, and shipping requests.

• Ensure mail and packages are handled, stored, and distributed appropriately and in accordance with established procedures.

• Assist with shipping and receiving activities, including verifying incoming materials, reviewing packing slips, and preparing outgoing shipments.

• Operate mailroom equipment, including postage meters, mail folding and inserting machines, multifunction printers, and other related equipment.

• Monitor mailroom equipment functionality and replenish necessary supplies such as postage, paper, labels, and packaging materials.

Workplace & Office Services Support

• Maintain the mailroom and designated Business Service Center areas in a clean, organized, and professional manner.

• Monitor office supply inventory and replenish or coordinate orders as needed.

• Assist with organizing supply closets, storage areas, and other designated workplace spaces.

• Submit work orders or maintenance requests when necessary.

• Proactively identify opportunities to support overall office operations and assist with additional tasks during periods of lower mailroom activity.

• Collaborate with SPS colleagues, client representatives, and other service teams to ensure consistent and efficient service delivery.

Cross-Functional Workplace Support

• Participate in cross-training to support additional workplace service areas based on client needs and business requirements.

• Provide document scanning, sorting, indexing, and electronic distribution support as assigned.

• Assist with facilities-related responsibilities, including general office upkeep, conference room resets, supply replenishment, and workplace organization.

• Provide backup reception, lobby, or concierge coverage as needed, including greeting visitors, responding to inquiries, and directing guests appropriately.

• Assist with conference room setups, meeting support, and other general office service requests as needed.

• Adapt to changing priorities and provide assistance across service areas to support overall site operations.

Customer Service & General Responsibilities

• Deliver exceptional, responsive, and professional customer service to employees