Mail & Office Services Associate

Spsnorthamerica; New York (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Benefits package

Job summary

SPS Global is seeking a dependable Client Services Associate to support daily mailroom, pantry, conference room, and workplace operations in a fast-paced corporate environment. This role is ideal for someone who enjoys staying active, working with a team, and providing professional service throughout the day.

Join SPS Global in a role that keeps shared spaces organized and meeting-ready, with opportunities for cross-training and career growth within a global workplace solutions company.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in mailroom, office services, hospitality, logistics, customer service, or similar environment preferred.
• Strong organization and attention to detail.
• Professional and customer-focused approach.
• Ability to work independently and as part of a team.
• Basic computer skills and ability to learn new systems.
• Flexibility to work varying schedules based on business needs.

Responsibilities

• Mail & Package Operations: Receive, sort, track, and distribute mail and packages from carriers; Process deliveries and pickups; Respond to inquiries with established procedures.
• Workplace & Hospitality Support: Restock pantries and beverage refrigerators; Reset conference rooms; Support other workplace tasks and maintain clean spaces.
• Customer Service & Team Support: Provide friendly, professional service; Follow procedures; Cross-train and support team metrics; Adapt to schedule changes.

Skills

Customer service

Attention to detail

Team support

Independent work

Education

High school diploma or equivalent

Tools

MS Office

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 8:30AM - 5:30PM / 11:00AM - 8:00PM (Schedule may vary based on business needs)

Keep Workplace Operations Running Smoothly

SPS Global is seeking a dependable and service-driven Client Services Associate to support daily mailroom, pantry, conference room, and workplace operations in a fast-paced corporate environment. This role is ideal for someone who enjoys staying active, working with a team, and providing professional service throughout the day.

Why This Role Matters

From tracking important deliveries to keeping shared spaces stocked and meeting-ready, your work helps create a smooth, organized, and welcoming workplace experience.

What You'll Do

Mail & Package Operations

• Receive, sort, track, and distribute mail and packages from FedEx, UPS, USPS, DHL, Amazon, and other carriers
• Process deliveries and pickups while maintaining accurate tracking records
• Respond to mail and package inquiries and follow established security and safety procedures

Workplace & Hospitality Support

• Restock pantries and beverage refrigerators and maintain shared areas
• Reset conference rooms and assist with meeting or open-space setups
• Support additional workplace tasks and maintain clean, organized spaces

Customer Service & Team Support

• Provide friendly, professional service and maintain strong attention to detail
• Follow site and client procedures and support team coverage as needed
• Participate in cross-training and contribute to team metrics and service goals
• Adapt to schedule changes and evolving business needs

What You Bring

• High school diploma or equivalent required
• 1+ year of experience in mailroom, office services, hospitality, logistics, customer service, or a similar environment preferred
• Strong organization and attention to detail
• Professional and customer‑focused approach
• Ability to work independently and as part of a team
• Basic computer skills and ability to learn new systems
• Flexibility to work varying schedules based on business needs

Physical Requirements

• Ability to lift and move packages and workplace materials up to 55 lbs.
• Ability to stand and walk for extended periods
• Ability to safely handle and restock beverage products as part of workplace operations
• Ability to use carts and other workplace equipment to transport materials

Travel: None

Think You're a Fit?

If you're dependable, detail-oriented, and enjoy keeping workplace operations running smoothly while providing great service, we'd love to hear from you.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range

$17—$18 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.