Mail Services Supervisor

Goldberg Segalla LLP; Buffalo (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) plan

Flexible spending

and more

Job summary

Goldberg Segalla LLP in Buffalo, NY is seeking a Mail Services Supervisor to oversee daily mail operations and ensure secure, timely processing of all firm mail and checks.

You will supervise the mailroom, manage high priority mail, track shipments, coordinate with attorneys, review ServiceNow tasks, and maintain accurate, confidential handling of materials. This full-time role requires strong communication, organization, and willingness to work beyond standard hours.

Qualifications

• Associate's degree or relevant experience in mail services or administrative supervision.
• Strong communication and organizational skills.
• Ability to work beyond standard hours when necessary.

Responsibilities

• Oversee daily mailroom operations and ensure timely processing of mail.
• Manage high priority mail and confidential materials.
• Track settlement checks and coordinate with attorneys.
• Review ServiceNow queue items and manage workload.
• Approve time off and coordinate staffing.
• Maintain organized mailroom and ensure security.
• Enter weekly performance metrics.
• Coordinate daily mail arrivals and pickups.

Skills

Communication

Organization

Time management

Discretion

Independent work

Leadership

Education

Associate's degree

Job description

Goldberg Segalla LLP, a national law firm with more than 23 offices in 11 states, has an immediate opportunity fora Mail Services Supervisor in its Buffalo officeThe Mail Services Supervisor is responsible for overseeing daily Central Mail operations, ensuring the accurate, timely, and confidential processing of all incoming and outgoing mail for the firm.

ESSENTIAL JOB FUNCTIONS

• Supervise and support daily mailroom operations, ensuring timely processing, sorting, and delivery of all firm payable checks, returned checks, settlement checks, and other sensitive materials.
• Oversee the handling of high priority mail types, including bankruptcy, audit, and grievance mail, ensuring correct identification, scanning, notification, and secure processing.
• Monitor the mailroom throughout the day for additional incoming items and resolve misdirected or incomplete mail.
• Manage tracking, safeguarding, and logging of settlement checks and ensure proper communication with attorneys and support staff.
• Review and assign ServiceNow queue items and manage backlog distribution among team members.
• Approve time off and flex time requests, verify staffing levels, and ensure accurate updates to team calendars.
• Create and delete FedEx accounts for staff and distribute office account numbers as needed.
• Ensure accurate processing of invoices, attorney personal mail, and other miscellaneous items.
• Maintain an organized, clean, and efficient mailroom environment; ensure timely distribution of mail and clearance of mail carts and cubbies.
• Enter weekly metrics into performance tracking systems and ensure all documentation is accurate.
• Communicate daily mail arrival and coordinate pick ups or coverage as needed.
• Respond to urgent or unexpected operational issues and questions from legal staff with clear direction and sound leadership in resolving day-to-day challenges.
• Ensure all processes are completed in alignment with confidentiality, compliance, and firm-wide standards.

REQUIRED SKILLS/ABILITIES & EXPERIENCE

• Associate's degree or relevant experience in mail services, office operations, or administrative supervision.
• Strong communication skills.
• Proven organizational and time management skills with the ability to oversee multiple concurrent tasks.
• Ability to handle confidential and sensitive information with discretion.
• Ability to work independently with minimal supervision and collaboratively within a team.
• Professional ability to respond to sensitive, confidential, or adversarial inquiries.
• Reliable, detail oriented, and committed to accuracy and operational efficiency.
• Willingness to work beyond standard business hours when necessary.
• Supervisory or lead experience preferred but not required.

Benefits

The pay range for this position is $55,000- $65,000. Actual pay may be adjusted based on experience and other job-related factors permitted by law. This position also offers bonuses, and a full benefits package.

• health insurance
• dental insurance
• life insurance
• a 401(k) plan
• flexible spending
• and more

Goldberg Segalla isn't merely a business—we're a community. We value the diversity of our team and strive to create a collaborative and enjoyable culture for everyone, where leadership is rewarded, and efficiency, mutual respect, and working together for the common good are traits we all embody.

Goldberg Segalla is committed to building a workplace where talented people from different backgrounds, experiences, and perspectives can succeed, grow, and lead - together. With a broad national footprint and strong market presence, Goldberg Segalla offers the scale of a growing national firm with a small firm's connective culture. Join #TeamGS today.

Department: Operations

This is a full time position