Mail Services Manager - Full-Time

biltmore; Asheville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Biltmore in Asheville, NC seeks a Mail Services Manager to lead the mail services department and ensure efficient, compliant operations across all service areas.

You will manage daily workflows, coordinate with carriers, and drive adherence to USPS regulations while supporting growth and controlling costs.

Qualifications

• Minimum Education: 2 year Degree in Business or Hospitality management.
• Experience: 2 years in Mailing/Shipping with leadership of 3–4 people preferred.
• Knowledge: FEDEX, USPS, UPS, and BCC Bulk Mail software systems.
• Skills: leadership, relationship/people, computer, mechanical, quick thinking.
• Abilities: flexible, fast-paced, professional under pressure.
• Education preferred: 4 year Degree in Business or Hospitality management.
• Experience preferred: 4 years in Mailing/Shipping with leadership of 4–6 people.

Responsibilities

• Direct operations and workflow for the mail services team.
• Coordinate with USPS, FEDEX, UPS, AMAZON, freight companies and local carriers.
• Support and provide opportunities for staff growth and development.
• Build relationships with internal partners, vendors, shipping carriers, and drivers.
• Maintain permits, licenses, leases, maintenance agreements, contracts, etc.
• Execute the annual strategic plan, expense budget, employee survey action plan.
• Resolve mail and package delivery issues and answer mailing/shipping questions.
• Carry out administrative duties: inventory, invoices, reports, payroll, safety inspections, etc.
• Purchase or lease mail room equipment to comply with postal regulations.
• Interview, hire and train new employees.

Skills

leadership

relationship/people

computer

mechanical

quick thinking

Education

2 year Degree- Business or Hospitality management

4 year Degree- Business or Hospitality management

Tools

FEDEX

USPS

UPS

BCC Bulk Mail software

Job description

Job Description

The Mail Services Manager effectively leads the daily operations for each of the specialized service areas making up the Mail Services department.

The Employee will uphold mail room best practices aligned with USPS regulations and mailing/shipping industry standards in order to meet financial goals and drive efficiency.

They will negotiate the purchase or lease costs for mail room equipment and keep software licenses and postal permits up-to-date.

The Employee must have strong interpersonal and leadership skills and function well in a fast paced environment.

The Mail Services Manager is responsible for setting clear objectives for the Mail Services Team; managing their performance, workload, and scheduling.

They will work with internal departments throughout the company to plan and coordinate projects and services, as well as maintain external vendor and business relationships.

The Mail Services Manager will align their actions with Biltmore's core values; ensuring impeccable service, maintaining safe and efficient environments and equipment, cultivating growth and development plans, properly managing expenses, and continually striving for improvement.

Essential Job Duties:

• 1. Direct operations and work-flow for the mail services team
• 2. Coordinate with USPS, FEDEX, UPS, AMAZON, freight companies and local carriers
• 3. Support and provide opportunities for staff growth and development
• 4. Build relationships with internal business partners, external vendors, shipping carriers, and delivery drivers.
• 5. Maintain required permits, licenses, leases, maintenance agreements, contracts, etc.
• 6. Execute the annual strategic plan, expense budget, employee survey action plan
• 7. Solve mail and package delivery issues, assist with mailing and shipping questions
• 8. Carry-out administrative duties: inventory and supply ordering, invoices, reports, employee evaluations, payroll, safety inspections, etc.
• 9. Purchase or lease mail room equipment as needed to comply with postal regulations
• 10. Interview, hire and oversee OJT training of new employees

Qualifications:

• 1. Minimum Education Requirements- 2 year Degree- Business or Hospitality management
• 2. Minimum Experience Requirements- 2 years working in the Mailing/Shipping Industry, 2 years of Leadership- preferably leading a team of at least 3-4 people
• 3. Knowledge Requirements- FEDEX, USPS, UPS, BCC Bulk Mail software systems
• 4. Skills Required- leadership, relationship/people, computer, mechanical, quick thinking
• 5. Abilities Required- be flexible, work at a fast pace, remain professional under pressure
• 6. Education Preferred- 4 year Degree- Business or Hospitality management
• 7. Experience Preferred- 4 years working in the Mailing/Shipping Industry, 4 years of Leadership- preferably leading a team of at least 4-6 people

Required Certifications (if any): None are required at time of hire

Mailing Industry Certifications can be earned while on the job- some examples are Certified Mail Manager (CMM), Executive Mail Center Manager (EMCM), Mail Design Professional (MDP), Certified Direct Mail Professional (CDMP)

Physical Requirements:

• 1. Driving
• 2. Bending, sitting, lifting- in office and in vehicles
• 3. Carrying up to 35 lbs at a time, daily
• 4. Warehouse/office work environment
• 5. Work is both indoors and outdoors
• 6. Move up to 2000 lbs at a time for short distances, using equipment
• 7. Good manual dexterity needed for computer work, folding, stuffing, sealing