Mail and Print Services Supervisor

JLS Mailing Services; Brockton (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

JLS Mailing Services in Brockton, MA is seeking a shift supervisor to manage a team and ensure priority work meets the department schedule with quality and safety standards.

You will support all production areas including bindery, inserting, addressing, metering, shipping, and the Custom Hand Mailing area, while training staff and acting as backup for vacations. The role requires a collaborative, customer-focused approach and the ability to work under pressure.

Qualifications

• Bachelor's or Associate's Degree or equivalent related work experience.
• Print and Mail Industry experience is strongly preferred.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word).
• Ability to work under pressure, meet deadlines and provide excellent customer service.

Responsibilities

• Manage a team to meet priority work on schedule with quality and safety standards.
• Assist and support all areas including bindery, folding, cutting, inserting, addressing, metering, shipping, and Custom Hand Mailing.
• Oversee print production in Digital Print Services for black/white and color output.
• Train second shift staff and serve as backup during vacations or absences.
• Perform other duties as required.

Skills

Team leadership

Communication

Adaptability

Education

Bachelor's or Associate's Degree

Tools

MS Office

Outlook

Excel

Job description

Position Objectives: This objective of this position is to manage a team keeping pace with all assigned priority work projects per departments committed schedule. Assure all work is performed to agreed quality standards and is done in a safe and productive manner. Assist and support proper end of shift shut-down procedures. Elevate any concerns to proper chain of command so that any project delays are properly communicated.

Responsibilities: Mailing Services Area - Assist and support all areas including bindery, folding, cutting, standard/file based inserting, addressing systems, metering and shipping systems and Custom Hand Mailing area. Digital Print Services Area - Assist and support all areas including print production of both black and white and color production units delivering cut sheet output. Oversee quality and accuracy of all work performed on the shift Working knowledge of all production software. Assist and train second shift team members when needed. Train as backup for other staff members for vacations and other absences Other duties as required.

Requirements: Strong team player; willing to support other departments as needed Education and/or Work Experience: Bachelor's or Associate's Degree required or equivalent related work experience. Print and Mail Industry experience is strongly preferred Previous computer proficiency in most Microsoft applications such as Outlook, Excel, Word also helpful Prior supervisory experience Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements: Ability to Safely And Successfully Perform The Essential Job Functions Consistent with the federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, and other federal, state and local standards Must be able to lift and carry up to 50 lbs Must be able to communicate clear on telephone and in person