Mail & Receiving Operations Manager

University of North Texas System; Denton, Northern (TX, KY); Hybrid; USD 47,000 - 57,000; Full time

Job summary

The Mail & Receiving Manager at University of North Texas is responsible for the management of mail operations at Eagle Post, interacting with campus departments, students, and vendors. The role requires independent judgment to set priorities and oversee the Eagle Post staff while delivering high-quality customer service.

Minimum qualifications include a high school diploma or GED with two years of mail services experience; USPS certification can substitute.

Qualifications

• High school diploma/GED or equivalent; 2+ years in postal/mail services. USPS certification may substitute experience.
• Knowledge of mail handling procedures, postal regulations, and shipping practices.
• Familiarity with mailroom equipment (lockers, sorting machines, scales, barcode scanners).
• Understanding of inventory management, packaging, and distribution logistics.
• Knowledge of customer service principles and how to handle complaints effectively.
• Strong organizational skills to manage mail services, prioritize tasks, and ensure timely deliveries.
• Proficiency in using mailroom technology, software, and equipment.
• Excellent communication and interpersonal skills.
• Ability to supervise mailroom operations and make independent decisions.

Responsibilities

• Organizes work flow and mail operations, including processing of incoming and outgoing mail.
• Supervises staff including hiring, training, and evaluating performance.
• Ensures policies and procedures are followed per USPS standards and UNT policies.
• Performs or assists with mailroom duties and daily operations.
• Investigates service complaints and takes corrective action.
• Manages inventory and equipment to keep in working order.
• Maintains relationships with USPS and delivery vendors to ensure timely deliveries.
• Manages Eagle Post budget.
• Ensures a safe working environment.

Skills

Mail handling

Postal regulations

Customer service

Staff training

Supervision

Independent decisions

Communication

Organizational skills

Mailroom technology

Education

High school diploma/GED

USPS certification as substitute

Tools

Lockers

Sorting machines

Scales

Barcode scanners

Job description

The Mail & Receiving Manager at University of North Texas is responsible for the management of mail operations at Eagle Post, interacting with campus departments, students, and vendors. The role requires independent judgment to set priorities and oversee the Eagle Post staff while delivering high-quality customer service.

Minimum qualifications include a high school diploma or GED with two years of mail services experience; USPS certification can substitute.