Mail & Receiving Manager

University of North Texas - Denton; Denton (TX); On-site; USD 45,000 - 59,000; Full time

Job summary

The University of North Texas in Denton seeks a Mail & Receiving Manager to oversee Eagle Post operations, directing daily mail processing and customer service for campus departments.

This role requires a high school diploma or GED with at least two years in mail services; USPS certification can substitute, and staff supervision is essential.

The position is full-time, $51,744 annually, with UNT benefits, and a Monday–Friday schedule.

Qualifications

• High school diploma or GED plus 2 years in postal office or mail services; USPS certification can substitute for experience.
• Knowledge of USPS standards and policies and mailroom operations.
• Experience supervising staff, hiring, training and evaluating performance.
• Ability to manage mail operations and inventory, and to ensure timely deliveries.

Responsibilities

• Organizes work flow and mail operations, including processing of incoming and outgoing mail.
• Supervises staff including hiring, training, and evaluating performance.
• Ensures policies and procedures are followed for mail operations (USPS standards and UNT policies).
• Performs or assists with mailroom duties and daily operations.
• Investigates service complaints and takes corrective action.
• Manages inventory and equipment to keep services in working order.
• Manages relationships with USPS and delivery vendors to ensure timely mail deliveries.
• Manages Eagle Post budget and ensures a safe working environment.

Skills

Mail handling procedures

Customer service

Supervisory experience

Inventory management

Organizational skills

Communication skills

Decision making

Education

High school diploma or GED

Job description

Title: Mail & Receiving Manager

Employee Classification: Mail & Receiving Manager

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Union Administration

Department: UNT-Eagle Post-163191

Job Location: Denton

Salary: $51,744.00 (Commensurate with experience)

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

University Centers and Events (UCE) encompasses the University Union, Gateway Center and Coliseum. University Centers and Events (UCE), provides quality programs, services, and facilities that enhance the educational experience and create a community for students, faculty, staff, alumni, and guests. We assist students to become good citizens of a global community.

Position Overview

The Mail & Receiving Manager is responsible for the management of mail operations at Eagle Post. This position interacts with campus departments, UNT students, and various mail related vendors.

This position requires the use of independent judgment and discretion to establish priorities, direct, determine and implement processes and manage the Eagle Post staff. They direct all aspects of Eagle Post mail operations and provide the highest level of customer service and quality of work.

Minimum Qualifications

High school diploma/GED equivalent and two (2) years experience in postal office or mail services; or an equivalent combination of education and experience. Can substitute United States Postal Service (USPS) certification for experience.

Knowledge, Skills and Abilities

• Knowledge of mail handling procedures, postal regulations, and shipping practices.
• Familiarity with mailroom equipment, including lockers, sorting machines, scales, and barcode scanners.
• Understanding of inventory management, packaging, and distribution logistics.
• Knowledge of customer service principles and how to handle complaints effectively.
• Strong organizational skills to manage mail services, prioritize tasks, and ensure timely deliveries.
• Proficiency in using mailroom technology, software, and equipment for efficient processing.
• Excellent communication and interpersonal skills to interact with staff, vendors, and campus departments.
• Skilled in training, coaching, and evaluating staff to ensure high performance and compliance with policies.
• Ability to supervise mailroom operations, ensuring efficient and accurate mail processing.
• Ability to make decisions independently, ensuring customer service excellence and timely deliveries.

Preferred Qualifications

Required License/Registration/Certifications

Job Duties

• Organizes work flow and mail operations, such as the processing of incoming and outgoing mail.
• Supervises staff including hiring, training, and evaluating their performance.
• Ensures policies and procedures are followed as they relate to mail operations (including compliance with USPS standards and policies and UNT policies).
• Performs or assists with mailroom duties and daily operations.
• Investigates service complaints and takes corrective action.
• Manages and maintains inventory and equipment to ensure in working order.
• Manages relationships with United States Postal Service and various delivery vendors to ensure timely mail deliveries. - (Essential)
• Manages Eagle Post budget.
• Ensures a safe working environment.

Physical Requirements

Communicating with others to exchange information.

Lifting and Moving objects up to 50 pounds.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8am-5pm

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.