Mail Ops Lead - Strategic, Scalable & Cross-Functional

Progress Residential®; Scottsdale (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Comprehensive benefits package

Generous time off and holidays

Ongoing professional development

Job summary

Progress Residential® is seeking a Manager Mail Operations in Scottsdale, Arizona, to lead the centralized mail operations and oversee digital mail workflow. This role is essential for ensuring smooth mail handling and operational excellence within the organization.

The ideal candidate will have over 5 years of experience in mail or business operations, along with strong leadership skills to manage a dedicated team. Comprehensive benefits and a competitive compensation package are offered for this strategic role.

Qualifications

• 5+ years of experience in mail or business operations.
• 3+ years in a leadership position managing teams.
• Experience with operational systems like Salesforce.
• Advanced Excel proficiency for reporting.

Responsibilities

• Manage and optimize mail operations and digital workflows.
• Lead a team and develop clear performance expectations.
• Monitor vendor performance and drive service improvements.
• Create operating procedures and performance metrics.

Skills

Process design

People leadership

Vendor management

Mail operations

Operational reporting

Analytical skills

Education

Bachelor's degree in business or related field

Tools

Salesforce

SharePoint

Excel

OCR/scanning platforms

Job description

Progress Residential® is seeking a Manager Mail Operations in Scottsdale, Arizona, to lead the centralized mail operations and oversee digital mail workflow. This role is essential for ensuring smooth mail handling and operational excellence within the organization.

The ideal candidate will have over 5 years of experience in mail or business operations, along with strong leadership skills to manage a dedicated team. Comprehensive benefits and a competitive compensation package are offered for this strategic role.