Mail Operations Supervisor

State Compensation Insurance Fund; California (MO); On-site; USD 61,000 - 75,000; Full time

Job summary

State Compensation Insurance Fund is seeking a Mail Operations Supervisor in Solano County to lead Vaccaville/Legal Local Mail operations onsite. The role involves supervising frontline staff, ensuring accurate mail processing, and meeting service level agreements.

You will operate mail equipment, enforce USPS policies, and contribute to cost-saving initiatives while maintaining secure mailroom operations and reliable daily reporting.

Qualifications

• Experience leading and supervising a team in a mail operations environment.
• Ability to analyze workflow and implement policies and procedures.
• Strong decision-making skills with knowledge of USPS policies.
• Excellent communication and reporting skills.
• Respect for attendance and safety; uphold EEO principles.

Responsibilities

• Provide frontline supervisory leadership for Vacaville Mail Operations and Legal Local Mail.
• Lead onsite employees, set expectations, delegate tasks, ensure SLAs.
• Operate high-speed inserters and mail equipment.
• Maintain quality control, secure mailroom access, and shipment logging.
• Comply with USPS policies, reduce costs, complete end-of-day checklists.
• Maintain infrastructure supporting Vacaville Mail Operations and Legal Local Mail.
• Monitor production and present weekly metrics to management.

Skills

Team leadership

Staff development

Workflow analysis

Policy implementation

Decision making

Communication

Attendance & safety

Job description

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-529701

Position #(s): 402-440-4722-XXX

Working Title: Mail Operations Supervisor

Classification: BUSINESS SERVICE OFFICER I (SUPERVISOR)

$5,429.00 - $6,719.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Solano County

Telework: In Office

Job Type: Permanent, Full Time

Facility: Talent Acquisition/Staffing

Department Information

State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.

Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. ?We recognize and reward high performance yet value a healthy work/life balance.

Department Website: http://www.statefundca.com

Job Description And Duties

Calling all present and future leaders! Do you thrive in fast-moving operational environments and enjoy supporting essential onsite teams? If so, Mail & Print Services has an exciting frontline leadership opportunity for you.

About The Role

• Provide frontline supervisory leadership for Vacaville Mail Operations and Legal Local Mail, ensuring secure, accurate, and timely processing of all incoming and outgoing mail.
• Lead and support essential onsite employees; set clear expectations; delegate daily and weekly tasks; and ensure service level agreements are met.
• Serve as subject matter expert and regularly operate high-speed inserters and other mail equipment (folding, metering, and related machinery).
• Ensure quality control procedures are followed for all checks prior to mailing; maintain secure mailroom access and shipment logging; oversee preparation of outgoing shipments.
• Maintain compliance with all mandatory USPS policies and procedures; leverage postal initiatives to reduce operational costs; ensure end-of-day checklist completion and sign-off.
• Maintain the administrative infrastructure that supports Vacaville Mail Operations and Legal Local Mail (procedures and job aids, production metrics, postal resources, inventory, reporting).
• Monitor production operations and provide weekly metrics to management; present operational summaries during leadership meetings.

Required Skills & Abilities

• Lead, supervise, direct, train, develop, monitor, motivate, appraise, and discipline staff.
• Analyze workflow issues and allocate/delegate work; design, plan, and implement policies, procedures, and workflows.
• Achieve results according to objectives; research and analyze information; interpret and apply laws, regulations, policies, and procedures to make proactive decisions.
• Resolve sensitive issues and manage multiple projects and tasks; work independently and as part of a team.
• Communicate professionally and effectively, verbally and in writing, with stakeholders; prepare accurate reports for internal and external audiences.
• Maintain regular and predictable attendance; uphold EEO principles; maintain a safe work environment; defend against fraudulent activities.

You will find additional information about the job in the Duty Statement.

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.