Mail & Correspondence Operations Specialist II

Credit One Bank; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Credit One Bank in Las Vegas, NV is seeking a Back Office Contact Processing Operations Representative II to handle customer and regulatory correspondence and support mail distribution operations.

You will review incoming communications, route and classify items, maintain accuracy in processing high volumes, and uphold confidentiality and compliance while supporting continuous improvement in mail operations.

Qualifications

• 1 year of experience in customer service or related field.
• Excellent written and verbal communication.
• Strong organization and ability to manage multiple tasks.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Financial services experience preferred.

Responsibilities

• Process customer, regulatory, and business correspondence.
• Receive, sort, scan, route, and track incoming mail.
• Classify and escalate communications per guidelines.
• Maintain productivity and quality in high-volume work.
• Research and resolve inquiries with sound judgment.
• Comply with policies and regulatory requirements.
• Maintain confidentiality of information.
• Identify process improvements to boost efficiency.
• Support mail distribution center operations.
• Adapt to business needs across correspondence processing.
• Demonstrate company values and perform other duties.

Skills

Customer service

Correspondence processing

Administrative support

MS Office

Attention to detail

Multitasking

Communication skills

Education

High school diploma or equivalent

Job description

Credit One Bank in Las Vegas, NV is seeking a Back Office Contact Processing Operations Representative II to handle customer and regulatory correspondence and support mail distribution operations.

You will review incoming communications, route and classify items, maintain accuracy in processing high volumes, and uphold confidentiality and compliance while supporting continuous improvement in mail operations.