Mail Center Manager

Pomona College; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Pomona College in Memphis, TN is seeking a professional Mail Center Manager to oversee mail operations in our office. This on-site role requires Monday–Friday 9:00–5:00 and includes a two-week paid training from Day 1. Expires August 30, 2026.

The ideal candidate will manage mail flow, serve customers, and ensure top-tier service. Responsibilities include receiving and scanning mail, handling confidential items, and maintaining inventory.

Qualifications

• Experience in customer service or front-desk roles.
• Strong communication skills, both verbal and written.
• Ability to work independently with a high level of discretion.
• Proven organizational skills and attention to detail.
• Physical ability to lift and carry up to 50 lbs regularly.

Responsibilities

• Receive mail, scan into software and file appropriately.
• Upon customer direction, discard, shred, open & scan contents, or forward to another location.
• Answer inbound calls and in-person inquiries from customers promptly and professionally.
• Assist customers in person to retrieve their mail in a courteous fashion.
• Assess level of assistance needed and escalate when appropriate.
• Communicate information positively to build client relationships.
• Maintain the highest level of customer service standards.
• Keep inventory of mail and office supplies and inform HQ when reorders are needed.
• Perform other customer service duties to support the corporate office during busy periods.

Skills

Customer service

Office coordination

Verbal & written communication

Independent work

Confidential mail handling

Job description

and the job listing Expires on August 30, 2026

We are looking for a professional, upbeat Mail Center Manager to work in our Memphis, Tennessee office. There will be a two-week paid training, starting on Day 1.

This position is NOT remote and requires you to work in the office, Monday – Friday 9:00 – 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and elevate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service
• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis.
• Frequent bending, stooping, and reaching to handle materials or perform tasks.
• Ability to stand, walk, and move around the work area for extended periods.
• Ability to sit for extended periods while working at a computer.
• Perform repetitive motions, including typing, data entry, and handling equipment.
• Adequate visual and manual dexterity to operate computers and equipment safely.

To learn more about this dynamic organization please visit us at www.ipostal1.com .

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.