Made to Measure Concierge & Brand Ambassador

Todd Snyder; Boston (MA); On-site; USD 52,000 - 64,000; Full time

Job summary

Todd Snyder is seeking a Made to Measure Specialist to deliver personalized in-store service and drive MTM business growth in Boston. You will guide guests through fittings, maintain product knowledge, and collaborate with store teams to optimize sales opportunities.

The role emphasizes brand stewardship, high standards of service, and active participation in events to expand clientele. Weekend availability is expected in a bustling flagship environment.

Qualifications

• High School Diploma required.
• 2+ years working with Made to Measure.
• Exceptional customer service and networking skills.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours and lift up to 40 pounds.
• Able to work nights and weekends.

Responsibilities

• Provide industry leading customer service building guest loyalty through in-store experience.
• Develop the Made to Measure business within location by cultivating clientele and partnering cross-functionally with Client Advisors in the store.
• Continuously demonstrate product knowledge to enhance sales and deepen understanding of product assortment.
• Uphold all standards of the Made to Measure Business including visual and service standards.
• Share insights of location’s MTM business with Store Manager and MTM Manager.
• Work cross functionally with corporate partners including Marketing, logistics, and visual merchandising to ensure MTM success.
• Participate in initial and final fittings with prospective guests, ensuring accuracy in measurement, recordkeeping and order entry.
• Partner with other store locations to host MTM trunk shows and appointment opportunities for clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Complete operational objectives including opening/closing the store, cash handling, inventory, and other tasks as assigned.
• Utilizes business acumen in relation to store business, product assortment and opportunities.
• Demonstrates reliability and trustworthiness by acting with integrity and following company policies.
• Promotes cooperation and celebrates team accomplishments.

Skills

Customer service

Networking

Verbal communication

Written communication

Endurance

Schedule flexibility

Brand affinity

Education

High School Diploma

Tools

POS systems

Microsoft Office

Excel

Outlook

Job description

Todd Snyder is seeking a Made to Measure Specialist to deliver personalized in-store service and drive MTM business growth in Boston. You will guide guests through fittings, maintain product knowledge, and collaborate with store teams to optimize sales opportunities.

The role emphasizes brand stewardship, high standards of service, and active participation in events to expand clientele. Weekend availability is expected in a bustling flagship environment.