Tailor, Made-to-Measure & Fittings — Premier Menswear

American Eagle Outfitters; Boston (MA); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Paid sick leave

Holiday pay

Job summary

Todd Snyder seeks a skilled Tailor to ensure alterations and fittings meet quality standards while enhancing the in-store customer experience. The Tailor will educate coworkers on tailoring best practices and advise on alteration feasibility for specialty products.

This role directly contributes to store success and profitability, partnering with Sales Associates to deliver exceptional service during fittings and supporting Made to Measure orders.

Qualifications

• Minimum 3-5 years of alterations and fitting experience, preferably in a high‑end retail environment.
• Ability to meet deadlines in a fast‑paced retail environment.
• Detail-oriented, precise and organized.
• Collaborative with excellent interpersonal and communication skills.
• Service-oriented mindset.

Responsibilities

• Own results, successes and opportunities for the area of business to make Todd Snyder a premier destination of menswear.
• Responsible for accurate markings on garments to ensure proper alterations.
• Perform alterations according to the client’s needs and company standards.
• Partner with Sales Associates to service clients during fittings.
• Assist with Made to Measure ordering process and special requests.
• Ensure accurate recordkeeping and tracking of all goods.
• Communicate turnaround timelines with customers and meet deadlines.
• Understand alterations fitted to the customer.
• Ensure markings are clear for others to execute.
• Coordinate with Operations Lead to keep supplies stocked and address complex requests.
• Communicate service issues to Store Manager with a solution-oriented mindset.

Skills

Alterations experience

Attention to detail

Team player

Communication skills

Customer service mindset

Brand passion

Job description

Todd Snyder seeks a skilled Tailor to ensure alterations and fittings meet quality standards while enhancing the in-store customer experience. The Tailor will educate coworkers on tailoring best practices and advise on alteration feasibility for specialty products.

This role directly contributes to store success and profitability, partnering with Sales Associates to deliver exceptional service during fittings and supporting Made to Measure orders.