MTM Specialist: Personal Fittings & Brand Experience

AEO; Boston (MA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Sick leave

Holiday pay

Job summary

Todd Snyder is seeking a Made to Measure Specialist to elevate in-store MTM service and drive sales through personalized client experiences. You will assist with fittings, maintain brand standards, and cultivate a dedicated clientele in a fast-paced retail environment.

Join a renowned New York-based menswear brand with a national presence and a strong emphasis on heritage craftsmanship and modern style. This full-time role requires flexibility for evenings and weekends and offers opportunities

Qualifications

• Strong affinity for Todd Snyder brand and philosophy.
• High School Diploma required.
• 2+ years working with Made to Measure
• Exceptional customer service and networking skills, with the ability to network and develop clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours and lift up to 40 pounds without assistance.
• Able to work a varied schedule including nights and weekends.

Responsibilities

• Provide industry leading customer service building guest loyalty through in-store experience.
• Develop the Made to Measure business within location by cultivating clientele and partnering cross-functionally with Client Advisors in the store.
• Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
• Uphold all standards of the Made to Measure Business including visual and service standards
• Share insights of location’s MTM business with Store Manager and MTM Manager
• Work cross functionally with corporate partners including Marketing, logistics, and visual merchandising to ensure success of MTM business in location
• Participate in initial and final fittings with prospective guests, ensuring accuracy in measurement, recordkeeping and order entry.
• Partner with other store locations to host MTM trunk shows and appointment opportunities for clients to enhance experience and selling opportunities
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrate flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Utilizes business acumen in relation to store business, product assortment and business opportunities.
• Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
• Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments.
• Proactively seeks feedback for performance and opportunities for growth.

Skills

Customer service

Networking

Verbal & written communication

POS systems

Microsoft Excel

Education

High School Diploma

Tools

POS systems

Microsoft Outlook

Microsoft Excel

Job description

Todd Snyder is seeking a Made to Measure Specialist to elevate in-store MTM service and drive sales through personalized client experiences. You will assist with fittings, maintain brand standards, and cultivate a dedicated clientele in a fast-paced retail environment.

Join a renowned New York-based menswear brand with a national presence and a strong emphasis on heritage craftsmanship and modern style. This full-time role requires flexibility for evenings and weekends and offers opportunities