Core Technology Specialist

Mandan Public Schools; Mandan (ND); On-site; USD 38,000 - 42,000; Full time

Job summary

Mandan Public Schools in Mandan, ND seeks a Core Technology Specialist to support staff, students, and families with end-user devices and classroom tech. The role covers network infrastructure support across district buildings to ensure technology enhances teaching and learning.

This full-time, 12-month, non-exempt position mainly operates on site, focusing on Apple devices while providing trouble shooting, deployment, and security maintenance. Reports to the Director of Technology.

Qualifications

• Associate degree in computer science or information systems with 3 years of experience, or equivalent.
• MCITP/MCSE/MCSA and Apple ACSA certifications desirable.

Responsibilities

• Provide end-user technical support and problem analysis for a wide range of devices.
• Configure, install, and upgrade computers, mobile systems, and peripherals.
• Troubleshoot network and system problems and document results.
• Maintain equipment inventory and support security and data handling policies.
• Train staff on CT policies, procedures, and security standards.

Skills

Independent work

Technical support

Problem diagnosis

Customer service

Network troubleshooting

Documentation

Security awareness

CT equipment

Team collaboration

Device deployment

Education

Associate degree in Computer Science or Information Systems

Tools

Microsoft OS

MAC OS

Job description

Position Type: Full-Time, 12 Month

FLSA Status: Non-Exempt

Wage Range: $27.93 - $30.73

Position Summary

The focus of the Core Technology Specialist is to provide technology support to MPS stakeholders, consisting of staff, students, and families. Mandan Public Schools is primarily an Apple school district with a small usage of Windows devices. The Core Technology Specialist serves as the front-line resource for end-user devices, classroom and instructional technology, and supporting network infrastructure across the district’s school buildings. Working as part of the district technology team, this position plays a direct role in ensuring technology supports teaching and learning for every student.

Essential Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides experienced technical assistance, technical support, and problem analysis in the use of a wide variety of computer technologies, hardware, mobile systems, peripheral devices, and infrastructure systems; makes appropriate decisions based on experience; job duties may vary according to work assignment and individual skills.
• Configures, installs, and upgrades user computers, desktop/laptop/notebook systems, IP telephony and mobile operating systems, and a wide variety of mobile and peripheral devices; sanitizes and redeploys computers as needed; maintains and updates equipment inventory.
• Responds to the needs and inquiries of users; explains CT issues, deploys solutions, and follows up with users to assure the stability and functionality of the users’ systems; performs computer troubleshooting to diagnose problems; analyzes computer functionality; identifies, locates, resolves, and repairs problems within scope of authority; documents call records and results.
• Troubleshoots, identifies, defines, and resolves system problems and user issues; isolates errors, and implements technical solutions to solve problems.
• Installs, configures, maintains, and updates network equipment, servers, databases, components, and systems; installs software upgrades, enhancements, and revised functions; installs and relocates computers and peripheral hardware as directed; consults with supervisor when problems occur which are beyond the skills of the individual, and tracks the problem until it has been resolved.
• Creates and maintains local user accounts and system access for e-mail, file shares and internet; maintains an accurate report of equipment and software malfunctions; performs basic network troubleshooting to diagnose connectivity and security problems; identifies, resolves, and repairs problems within scope of authority; prepares and updates technical documentation; checks and repairs physical wiring and component connectivity.
• Performs duties of network/database administrator as assigned; manages, compiles, manipulates, and reports data for summary reports.
• Maintains and enforces rules on system security and confidentiality of records and information; monitors CT systems, and identifies security issues and violations of MPS policies and guidelines.
• Cross-trains on a variety of CT equipment, technologies, and procedures; trains MPS staff on CT policies, procedures, and security standards.
• Supports the relationship between the Mandan Public Schools and the general public by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and School staff; maintains absolute confidentiality of work-related issues, client records, and School information; follows compliance rules governing child abuse; performs related duties as required or assigned.

Reports To

• Director of Technology

Qualifications

• Associate’s Degree in Computer Science or Information Systems, AND three years computer systems support experience, preferably in an educational environment; OR an equivalent combination of education, training, and experience.
• Microsoft (MCITP/MCSE/MCSA), Apple (ACSA) and other professional IT certifications are desirable.

Knowledge of

• MPS policies and procedures.
• Software applications and operating systems used at MPS, including Microsoft OS and MAC OS.
• Administration and maintenance principles of multiple network operating domains, relational databases, and web- and windows-based software applications.
• Structural configuration and operating capabilities of multiple network operating systems.
• Network hardware, software and peripheral equipment troubleshooting techniques.
• Network topologies and protocols, and internet technical knowledgebase services.
• Instructional technology equipment setup procedures and maintenance standards.
• Principles and protocols for the management of MPS electronic information, including system access and data security policies.

Skills in

• Working independently in a technical environment with interlinked and changing priorities.
• Providing experienced technical support, and resolving system problems and user conflicts by analysis of problem descriptions from customers.
• Quickly and effectively diagnosing and resolving technical problems in a network environment.
• Responding professionally and effectively to customer service requests and demonstrating excellent customer service skills.
• Using tools, equipment, and effective procedures for repairing computers and CT equipment.
• Installing, repairing, and maintaining computer software, hardware, and peripherals in a multiple operating system environment.
• Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy.
• Establishing and maintaining effective working relationships with co-workers.
• Communicating effectively verbally and in writing.

Employment requires satisfactory completion of the interview process and verifiable record of satisfactory performance in previous employment.

A state and federal background check will be conducted on the final candidate.