MacOS Support Engineer - Enterprise IT

Document Storage Systems; Arlington (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

Document Storage Systems is seeking a macOS Engineer in Arlington, VA to support the Cybersecurity and Infrastructure Security Agency through enterprise-class endpoint management.

The ideal candidate will have 3+ years of experience in macOS systems support and strong troubleshooting skills, working directly with customers to resolve issues efficiently. The role requires a BS Degree in a relevant field and may involve travel up to 25%.

Qualifications

• 3+ years of experience supporting macOS systems in enterprise environments.
• Familiarity with JAMF preferred; other MDM platforms acceptable.
• Database management expertise preferred.

Responsibilities

• Serve as the primary customer-facing interface for macOS-related incidents.
• Triage and resolve tickets involving macOS endpoints.
• Collaborate with Tier 3/4 engineers to implement enterprise solutions.

Skills

macOS support experience

customer service skills

troubleshooting skills

Shell/Bash/Python scripting

Education

BS Degree in Computer Science/Engineering or related discipline

Tools

JAMF

Apple Certified Support Professional (ACSP)

CompTIA Security+

Job description

Document Storage Systems is seeking a macOS Engineer in Arlington, VA to support the Cybersecurity and Infrastructure Security Agency through enterprise-class endpoint management.

The ideal candidate will have 3+ years of experience in macOS systems support and strong troubleshooting skills, working directly with customers to resolve issues efficiently. The role requires a BS Degree in a relevant field and may involve travel up to 25%.