macOS Customer Support Engineer - SBG

Document Storage Systems; Arlington (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

Document Storage Systems is seeking a macOS Engineer in Arlington, VA to support the Cybersecurity and Infrastructure Security Agency through enterprise-class endpoint management.

The ideal candidate will have 3+ years of experience in macOS systems support and strong troubleshooting skills, working directly with customers to resolve issues efficiently. The role requires a BS Degree in a relevant field and may involve travel up to 25%.

Qualifications

• 3+ years of experience supporting macOS systems in enterprise environments.
• Familiarity with JAMF preferred; other MDM platforms acceptable.
• Database management expertise preferred.

Responsibilities

• Serve as the primary customer-facing interface for macOS-related incidents.
• Triage and resolve tickets involving macOS endpoints.
• Collaborate with Tier 3/4 engineers to implement enterprise solutions.

Skills

macOS support experience

customer service skills

troubleshooting skills

Shell/Bash/Python scripting

Education

BS Degree in Computer Science/Engineering or related discipline

Tools

JAMF

Apple Certified Support Professional (ACSP)

CompTIA Security+

Job description

Job Details

Level: Experienced

Job Location: Arlington, VA (SBG) – Station: SBG - Arlington, VA 22201

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Information Technology

About the Company

SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cyber Security innovation to federal and commercial clients nationwide.

Overview

SBG is hiring a macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services (CEEOSS) contract. The role directly supports CISA’s mission through enterprise-class endpoint management and engineering, serving federal employees who play critical roles in securing the nation’s infrastructure. This position is working on‑site in VA.

Responsibilities

• Serve as the primary customer‑facing interface for macOS‑related incidents and service requests.
• Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF or mobility services.
• Assist with imaging, patching, application deployment, and account management for macOS devices.
• Collaborate with Tier 3/4 engineers to elevate complex issues and implement enterprise solutions.
• Write, bench‑test, and support Shell/Bash/Python scripting.
• Provide training and guidance to end users on macOS features, policies, and security best practices.

Conditions of Employment

• Must be a US Citizen.
• Must be able to pass a Federal background check.
• Must be determined suitable for federal employment.

Qualifications

• 3+ years of experience supporting macOS systems in enterprise environments.
• Familiarity with JAMF preferred; other MDM platforms (AirWatch, Intune) acceptable.
• Database management expertise preferred.
• Strong troubleshooting skills for endpoint, application, and user issues.
• Excellent customer service and communication skills.
• Shell/Bash/Python scripting skills preferred.
• Federal IT support experience preferred but not required.
• Eligible for DHS security clearance.

Education

BS Degree in Computer Science/Engineering or related discipline.

Certifications

• Apple Certified Support Professional (ACSP)
• Apple Certified IT Professional (ACITP)
• Apple Device Support
• CompTIA Security+

Physical Demands

• Computer work – 100% of the time.
• Telephone work – 60% of the time.
• Reading – 100% of the time.
• Standing – 10% of the time.
• Sitting – 60% of the time.
• Walking – 5% of the time.
• Lifting – if traveling, ability to lift up to 50 lbs unassisted; otherwise up to 15 lbs unassisted several times a day.
• Travel – less than 10% per year via aircraft or private vehicle.

Legal

SBGTS, Inc. is an Equal Opportunity Employer.