MacOS Support Engineer

Logisoft Technologies Inc; Columbus (OH); On-site; USD 75,000 - 105,000; Full time

Job summary

Logisoft Technologies Inc in Columbus, OH is seeking a MacOS Support Engineer for a 12-month contract onsite. The role requires 5+ years in desktop/endpoint support, strong macOS and Windows administration, AD/GPO expertise, and hands-on experience with MDM/UEM solutions and Citrix/VDI environments.

You will resolve escalated incidents (L2/L3), manage onboarding/offboarding, and maintain documentation in a fast-paced 24x7 environment.

Qualifications

• 5+ years in desktop/endpoint support or related roles.
• Strong Windows 10/11 admin and macOS support experience.
• Advanced Active Directory and GPO administration.
• Experience with AD user/group provisioning and cross-domain environments.
• L2/L3 support experience with escalation handling.

Skills

Windows admin

macOS admin

Active Directory

GPO configuration

AD user/group management

Cross-domain AD

L2/L3 support

MDM/UEM Intune

JumpCloud

Citrix environments

VDI technologies

Endpoint troubleshooting

Backup procedures

Documentation

Customer service

24x7 support

Onboarding/offboarding

Tools

Microsoft Intune

JumpCloud

Group Policy tooling

Job description

Title: MacOS Support Engineer

Location: Columbus, OH (Onsite)

Duration: 12 Months contract

Required Skills

• 5+ years of experience in Desktop Support, Endpoint Engineering, Systems Engineering, or a related role.
• Strong hands‑on experience with Windows 10/11 administration and troubleshooting.
• Strong hands‑on experience with macOS administration and support.
• Advanced knowledge of Microsoft Active Directory.
• Experience with Group Policy (GPO) configuration and administration.
• Experience with Active Directory user/group management, account provisioning, and troubleshooting.
• Knowledge of cross‑domain Active Directory environments.
• Strong experience providing L2/L3 technical support and resolving escalated incidents.
• Hands‑on experience with MDM/UEM solutions, preferably Microsoft Intune or JumpCloud.
• Experience with Citrix environments, including server and hosted desktop troubleshooting.
• Knowledge of VDI technologies, including persistent and non‑persistent virtual desktops.
• Experience with endpoint hardware/software troubleshooting and diagnostics.
• Knowledge of backup procedures and system recovery.
• Strong incident management, troubleshooting, and RCA skills.
• Experience with onboarding/offboarding and endpoint lifecycle management.
• Strong understanding of digital workplace/end‑user computing technologies.
• Excellent analytical, problem‑solving, verbal, and written communication skills.
• Strong documentation and customer‑service skills.
• Ability to work independently and effectively in a fast‑paced environment.
• Strong teamwork and collaboration skills.
• Willingness to work in a 24x7 support environment.

About Logisoft

We represent Logisoft Technologies, Inc. with pride; We present ourselves as a premiere Technology, Consulting, Product Development, and Software Services Company. Our Head Office is located in South Plainfield, NJ, and Our Offices location is in Hyderabad, INDIA & Accra, GHANA. We are Microsoft Official Partners - A Microsoft Certified Partner that helps customers with a range of IT projects and specific IT solutions. We started our journey in the year 2008. In the past 17+ years, we have acquired the trust of many IT market leaders. LOGISOFT Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.