IT Helpdesk

Eon; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity RSUs

Medical, dental, and vision

Office meals and events

Home office setup for remote employees

Job summary

Eon is seeking an IT Helpdesk Support Specialist to be the first point of contact for our employees and ensure they have the technology, access, and support they need to do their best work. This role focuses on macOS, hardware, software, identity, access, SaaS applications, and onboarding/offboarding.

You’ll triage requests, provide hands‑on and remote troubleshooting, manage user access with Google Workspace, Microsoft 365, Entra ID, and Okta, and work with the broader IT and Security teams to

Qualifications

• 1–3+ years of experience in IT helpdesk or desktop support.
• Strong hands-on experience supporting macOS environments.
• Experience administering Google Workspace and Microsoft 365 / Entra ID, including provisioning, groups, licenses, permissions, and MFA.
• Experience with Okta, including user and group provisioning, MFA enrollment, and basic troubleshooting.

Responsibilities

• Triage, prioritize, and resolve IT support requests through the ticketing system.
• Provide hands-on and remote troubleshooting for macOS devices.
• Manage user identities and access across Google Workspace, Microsoft 365 / Entra ID, and Okta.
• Onboard and offboard employees, manage devices, and maintain IT assets.
• Support SaaS applications such as Slack, Zoom, Google Workspace, and VPN.
• Escalate complex issues to IT, engineering, or vendors with clear context.
• Maintain IT documentation and contribute to process improvements.
• Collaborate with IT and Security teams to maintain a secure environment.

Skills

macOS

Ticketing systems

Customer focus

Tools

Google Workspace

Microsoft 365 / Entra ID

Okta

Zendesk / Jira Service Management / Freshservice

Job description

Eon is transforming how organizations protect, manage, and leverage their data in the cloud. As we continue to scale our team across the US and Israel, we’re building an IT environment that is secure, reliable, and easy for employees to use.

We’re looking for an IT Helpdesk Support Specialist to be the first point of contact for our employees and help ensure everyone has the technology, access, and support they need to do their best work.

This is a hands-on role for someone who enjoys solving problems, working directly with people, and taking ownership from issue identification through resolution.

The Role

As an IT Helpdesk Support Specialist, you will provide first- and second-line technical support across Eon. You’ll support a primarily macOS environment and work across hardware, software, identity, access, SaaS applications, and basic networking.

You’ll also play an important role in employee onboarding and offboarding, device management, IT operations, and maintaining a high-quality employee experience as Eon continues to grow.

What You’ll Do

Triage, prioritize, and resolve IT support requests through our ticketing system, meeting established SLA targets.

Provide hands‑on and remote troubleshooting for macOS devices, including hardware, operating systems, peripherals, and common user issues.

Manage user identities and access across Google Workspace, Microsoft 365 / Entra ID, and Okta, including provisioning, deprovisioning, permissions, groups, MFA, and application access.

Own the technical aspects of employee onboarding and offboarding, including device setup, account creation, access provisioning, equipment collection, and access removal.

Manage IT assets and inventory, including laptops, monitors, peripherals, and other equipment.

Support and troubleshoot common SaaS applications such as Slack, Zoom, Google Workspace, Microsoft 365, VPN, SSO, email, and calendar.

Troubleshoot basic network and connectivity issues, including Wi‑Fi, VPN, DNS, and DHCP.

Escalate complex issues to the appropriate IT, engineering, or external vendor teams with clear documentation and context.

Maintain and improve internal IT documentation, knowledge base articles, and self‑service troubleshooting guides.

Help identify recurring issues and opportunities to improve IT processes, automation, and the overall employee experience.

Work closely with the broader IT and Security teams to maintain a secure and reliable technology environment.

What We’re Looking For

1–3+ years of experience in IT helpdesk, desktop support, IT support, or a similar role.

Strong hands‑on experience supporting and troubleshooting macOS environments.

Experience administering Google Workspace and Microsoft 365 / Entra ID, including user provisioning, groups, licenses, permissions, and MFA.

Experience with Okta, including user and group provisioning, application assignments, MFA enrollment, and basic troubleshooting.

Experience working with a ticketing/helpdesk system such as Zendesk, Jira Service Management, Freshservice, or similar.

Solid understanding of networking fundamentals, including Wi‑Fi, DNS, VPN, and DHCP.

Strong written and verbal communication skills and a customer‑oriented approach.

Excellent organizational skills and attention to detail, particularly when managing access, devices, and onboarding/offboarding workflows.

Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution.

Comfortable working in a fast‑paced, growing startup environment.

Must be based in the US and authorized to work in the US without sponsorship.

Nice to Have

Experience with an MDM platform such as Jamf, Kandji, or similar.

Basic scripting experience with Bash, Zsh, or other automation tools.

Experience supporting both macOS and Windows environments.

Experience working in a startup or rapidly scaling technology company.

Experience supporting security‑related IT processes and access controls.

Relevant certifications such as Apple Certified Support Professional (ACSP), CompTIA A+/Network+, or Google Workspace Administrator.

Why Eon

At Eon, you’ll have the opportunity to join a fast‑growing technology company and play a key role in building the IT foundation that supports our next stage of growth.

You’ll work closely with employees across the organization, have meaningful ownership over day‑to‑day IT operations, and help shape how we deliver a secure, efficient, and great technology experience at scale.

The annual base salary range is $80K – $110K. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

Equity Participation (RSUs!)

Generous benefits including medical, dental, and vision options available to you

Vibrant office with meals, happy hours, and employee events

Home office setup and culture events for remote employees

We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.