MacOS & Cloud Support Engineer

hackajob; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

hackajob partners with JPMorgan Chase to find a Technology Support II (Assoc) for the Accelerator team. You will diagnose macOS hardware/software issues, deploy Apple devices with Jamf Pro, and support Atlassian Cloud, Google Workspace, and Entra ID for a large corporate environment.

You’ll maintain assets, assist onboarding/offboarding, manage security tooling like Netskope and CrowdStrike, and produce clear documentation in Confluence while delivering high-quality, white-glove customer service.

Qualifications

• 3 years in a Service Desk or Technical Support role.
• Proven experience troubleshooting macOS in a corporate environment.
• Administrative experience in Atlassian Cloud, Google Workspace, and Entra ID.
• A foundational understanding of Data Loss Prevention (DLP) and web filtering concepts.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• A “can-do” attitude with a strong desire to learn new technologies and automate repetitive tasks.

Responsibilities

• Diagnose and resolve macOS hardware and software issues as the primary point of contact.
• Assist with the deployment, setup, and troubleshooting of Apple devices using Jamf Pro.
• Maintain an accurate inventory of assets and peripherals.
• Support the day-to-day maintenance and administration of Atlassian Cloud (Jira/Confluence).
• Execute user onboarding, offboarding, password resets, and MFA troubleshooting within Entra ID and Google Workspace.
• Monitor and troubleshoot security tools, including Netskope and Crowdstrike.
• Ensure all end-user devices remain compliant with organizational security policies.
• Assist the Lead in identifying and reporting potential security incidents or vulnerabilities.
• Provide high-quality, “white-glove” customer service and clear communication on ticket status.
• Manage the support queue effectively, prioritizing urgent issues.
• Create and maintain clear, concise technical documentation and user “How-To” guides in Confluence.

Skills

macOS troubleshooting

Service Desk

Atlassian Cloud

Google Workspace

Entra ID

DLP concepts

Communication skills

Automation mindset

Tools

Jamf Pro

Atlassian Cloud

Google Workspace

Entra ID

Job description

hackajob partners with JPMorgan Chase to find a Technology Support II (Assoc) for the Accelerator team. You will diagnose macOS hardware/software issues, deploy Apple devices with Jamf Pro, and support Atlassian Cloud, Google Workspace, and Entra ID for a large corporate environment.

You’ll maintain assets, assist onboarding/offboarding, manage security tooling like Netskope and CrowdStrike, and produce clear documentation in Confluence while delivering high-quality, white-glove customer service.