Mac Engineer

Socket.dev; Bethesda (MD); On-site; USD 110,000 - 136,000; Full time

Benefits offered by this job

PTO

Health plans

Income protection

401(k) match

HSA

FSA

Pet insurance

EAP

Job summary

Digital Consultants seeks a Mac Engineer to provide on-site enterprise Apple platform support for NMLPDC. You will configure, secure, and support Mac devices and servers, and drive migration to the NMED/MEDCOI network.

Role requires 4+ years of Apple/macOS experience, AD integration, MDM, and ISA/IA controls including STIGs. Travel to multiple sites may be required; compensation ranges from $110,000 to $136,000 annually.

Qualifications

• Bachelor's degree or four additional years of directly relevant Apple enterprise experience may substitute.
• 4+ years of recent experience supporting enterprise Apple/macOS environments, including Active Directory integration and MDM.
• Experience implementing DISA STIGs, using STIG Viewer, IA scanning, patching, and secure configuration.
• Knowledge of NAC suitability and CAC eligibility for contractor staff.

Responsibilities

• Configure, manage, update, and support Apple Mac devices, including servers, desktops, laptops, iPads, and iPhones.
• Develop and maintain secure enterprise Mac infrastructure for migration to the NMED/MEDCOI network.
• Apply DISA STIGs and perform IA scanning and patching, including STIG Viewer usage.
• Deploy new user accounts and machines; provide MDM and asset-management support.
• Provide hands-on and remote support for Mac equipment and Outlook/DoD Enterprise Email.

Skills

macOS administration

Active Directory

Mobile Device Mgmt

Security patching

DoD email

PIV deployment

Education

Bachelor's degree

Tools

STIG Viewer

Job description

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it's the Digital family.

Digital Consultants seeks a Mac Engineer to provide on-site enterprise Apple platform support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on configuring, managing, updating, securing, and supporting Apple Mac devices and servers; developing new Mac infrastructure; implementing DISA Security Technical Implementation Guides; and supporting migration to the NMED/MEDCOI network.

Duties to include:

• Use industry enterprise management tools to configure, manage, update, and support Apple Mac devices, including servers, desktops, laptops, iPads, and iPhones.
• Develop and maintain secure enterprise Mac infrastructure in support of migration to the NMED/MEDCOI network.
• Implement Defense Information Systems Agency Security Technical Implementation Guides and perform Information Assurance scanning and patching, including use of STIG Viewer.
• Apply Department of Defense Information Assurance and IA-enabled device configuration requirements to Apple systems and infrastructure.
• Install, test, evaluate, and support new versions and updates of Mac hardware, software, and operating systems.
• Diagnose and resolve highly complex Mac system configurations, operating issues, and error messages.
• Operate and support an Active Directory server-client environment for Apple devices on the NMED/MEDCOI network.
• Deploy new user accounts and machines and provide Mobile Device Management and asset-management support.
• Provide hands-on and remote support for Mac equipment, configure and deploy PIV-secured Mac laptops, and support Outlook, DoD Enterprise Email, certificate publishing, and printer setup.
• Coordinate with IT staff on quality assurance testing and production scheduling and attend Macintosh departmental status meetings.
• Provide clear two-way communication and keep management informed of technical plans, risks, progress, and completed work while ensuring full ticket resolution.

Requirements

• Advanced knowledge of enterprise macOS administration, Apple hardware and software, Mac servers, and enterprise management tools.
• Experience implementing DISA Security Technical Implementation Guides, using STIG Viewer, and performing Information Assurance scanning, patching, and secure configuration activities.
• Experience supporting Active Directory integration, Mobile Device Management, asset management, user and machine deployment, and enterprise Apple lifecycle activities.
• Ability to diagnose and resolve highly complex Mac configurations, operating system issues, software problems, and error messages.
• Knowledge of NMED/MEDCOI migration support, PIV-secured Mac deployment, Outlook, DoD Enterprise Email, certificate publishing, and printer configuration.
• Strong quality assurance, documentation, customer-service, oral communication, written communication, and cross-functional coordination skills.
• Clearance: NAC suitability required for all contractor staff CAC eligible.
• Certifications: CompTIA Security+ or an equivalent certification required before accessing the network.
• Education: Bachelor's degree in a related discipline; four additional years of directly relevant Apple enterprise experience may substitute.
• Experience: Minimum of 4 years of recent experience supporting enterprise Apple/macOS environments, including Active Directory integration, enterprise device deployment, security configuration, Mobile Device Management, and enterprise troubleshooting
• Physical Requirements: The candidate must be able to travel to other worksites as required and, with or without reasonable accommodation, sit, stand, use computers and monitors, and perform duties in an office and technical environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion, such as moving Apple computers, monitors, servers, peripheral equipment, or a case of paper.

Compensation and Benefits: The salary range for this position is $110,000 – 136,000 depending on experience.

The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.

We provide reasonable accommodation to individuals who require assistance at any stage of the employment process.