MAC Support Technician

International Executive Service Corps; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

A federal IT company is seeking a MAC Support Technician with extensive experience in Apple systems. Responsibilities include supporting macOS and iOS systems in an enterprise environment, providing end-user support, and troubleshooting Office Suite applications. This position emphasizes teamwork and a people-centered approach to technology solutions.

Qualifications

• 3+ years of experience with Apple macOS and iOS in enterprise settings.
• JAMF administration experience.
• Familiarity with enterprise networking concepts.

Responsibilities

• Support macOS and iOS systems, including troubleshooting and deployment.
• Provide end-user support through various communication methods.
• Troubleshoot Microsoft Office Suite on both Windows and macOS.

Skills

Support macOS and iOS

Troubleshooting

Customer training

Tools

JAMF

Office 365

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated MAC Support Technician for a full-timeposition.

Job Summary:

The MAC Support Technician is responsible for supporting Apple macOS and iOS systems as well as Windows OS in an enterprise environment. The ideal candidate will have extensive hands-on experience with Apple hardware/software and be comfortable providing remote and onsite end-user support.

Responsibilities:

• Support macOS (10.10 to latest) and iOS (11.x.x to latest), including troubleshooting, configuration, and deployment.
• Provide end-user support through chat, email, phone, and remote access.
• Troubleshoot Microsoft Office Suite, OneDrive, Teams, and Outlook on both Windows and macOS.
• Support hardware peripherals (monitors, printers, scanners).

Required Skills and Experience:

• 3+ years of experience with Apple macOS and iOS in enterprise settings.
• JAMF administration experience.
• Experience with Office 365 in Mac and Windows environments.
• Familiarity with enterprise networking concepts, user documentation, and customer training.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.Learn Moreabout our Benefits and Culture!

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